Help Desk Manager Jobs in Moncure, NC
- Morrisville, NC (21 miles from Moncure, NC)
- 4 days ago
- Morrisville, NC (21 miles from Moncure, NC)
- 4 days ago
current, emergent, and potential IT Service requirements - Audit and monitor service management intake, incident resolution, request resolution, and backlog ticket management in ServiceNow - Perform...
Manager, Technical Support Engineering
- Cary, NC (18 miles from Moncure, NC)
- 19 days ago
- Cary, NC (18 miles from Moncure, NC)
- 19 days ago
About the job As a Manager, Technical Support (Health Information Exchange), you will manage the SAS North Carolina Health Information Exchange (NC HIE) Technical Support, Participant Help Desk and...
Demographic Data for Moncure, NC
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Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Moncure, NC
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Moncure, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- PC Support
- Remote Desktop Protocol
- Client Support
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- IT Operations
- VPN
- Remote Support
- IT Service Management
- Windows OS
- Service Delivery
- Application Support
- Service Now PaaS
- Cross-Functional Team Management
- Infrastructure Management
- Knowledge Management
- Operating Systems
- Zendesk
- Mobile Device Management
- Windows 10
- Incident Management
- Computer Science
- VoIP
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Help Desk Support
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Implementation
- Process Improvement
- Troubleshooting
- Prioritizing
- Interpersonal Skills
- Collaboration
- Documentation
- Mentoring
- Budgets
- Reporting
- Inventory Management
- Policy Development
- Coaching
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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