Help Desk Manager Jobs in North Carolina
Provide Tier 2 and above support, ensuring that complex technical issues are escalated and resolved in a timely manner....
Remote Workqueries and adhere to all service management principles. * Publish support documentation to assist staff with requests for information & provide staff training if required. * Use Active Directory and...
Job Description: This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing...
Develop strategies and action plans for achieving global support objectives, driving innovation in support delivery and customer satisfaction....
Remote WorkYou will collaborate with global peers to drive initiatives and support the continuous development of your team members....
Remote WorkEpic Prelude Application Support Specialist - 5876600
- Raleigh, NC
- 15 days ago
- Raleigh, NC
- 15 days ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
Job Requirement Application Support Production Support triage Monitoring tools Application Support Production Support triage Monitoring tools...
Description : This position will act as the Production Support Manager for the NC FAST Help Desk....
Implement best practices and industry standards in IT service management to continuously improve the quality of support services....
This role includes Level 1 support teams....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Windows Forms
- Help Desk Management
- Printer Support
- Hardware Support
- Virus Removal
- IT Leadership
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- BMC Remedy
- Apple OS X
- Technical Troubleshooting
- Problem Management
- Remote Support
- IT Service Management
- Infrastructure Management
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- Windows 10
- Android
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- Installation
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- Epic
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- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Verbal Communication
- Collaboration
- Documentation
- Coaching
- Reporting
- Mentoring
- Interpersonal Skills
- Flexibility
- Problem Solving
- Bachelor's Degree
- Microsoft Office
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- Customer Service
- Scheduling
- Leadership
- Communication Skills
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