Help Desk Manager Jobs in North Carolina
Essential Job Functions: • Lead and supervise support personnel, ensuring timely and accurate responses • Supervise IT support staff, including the Campus Technology & AI Support Specialist • Monitor...
This role includes Level 1 support teams....
service management processes....
current, emergent, and potential IT Service requirements - Audit and monitor service management intake, incident resolution, request resolution, and backlog ticket management in ServiceNow - Perform...
Routine Support Provide Service Desk support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes Anticipate escalations and take over calls when needed Utilize customer...
Proven track record of managing support operations and achieving service delivery goals. Familiarity with IT ticketing systems and service management processes....
Knowledge of relevant industry standards and best practices for service management. Comprehensive understanding of the organization’s business operations....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Client Support
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Service Delivery
- Backup
- Application Support
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Operating Systems
- Mobile Device Management
- Incident Management
- Computer Science
- IT Support
- ServiceNow
- Help Desk Support
- Mac Skills
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Inventory Management
- Policy Development
- Coaching
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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