Help Desk Manager Jobs
- Tri-Mar Consulting Inc
- Albany, NY
- 6 days ago
- Tri-Mar Consulting Inc
- Albany, NY
- 6 days ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
QUALIFICATIONS: Bachelors Degree or Equivalent Experience 3 years of upper-level help desk support 5 years if general IT experience Experience supervising personnel preferred Excellent customer service...
JOB SUMMARY This role is responsible for overseeing all Level 1 support staff....
Position Description: CGI Federal is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support....
Application Support Specialist CORE Natural Resources (Canonsburg, PA) resp for key apps rel to Oracle Fusion SCM Cloud, Order Mgmt, & Fincl apps, inc prcrmnt, item mastr, vendr mgmt, custm PaaS apps...
Service Desk Manager (On-Site - REF1836G)
- Colorado Springs, CO
- 7 hours ago
- Colorado Springs, CO
- 7 hours ago
Provides Tier 1 support for USSF users of the AFNet SharePoint site....
Cloud Infrastructure; providing day-to-day user support for the core business areas you support; providing end user training to ensure consistent business processes are applied; and participating in...
Remote Work, hardware/software break-fix This position is responsible for providing operational and technical support for corporate end-user workstations within the San Antonio BLAN environment....
of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement and relocation of equipment...
Essential Job Functions: • Lead and supervise support personnel, ensuring timely and accurate responses • Supervise IT support staff, including the Campus Technology & AI Support Specialist • Monitor...
Working knowledge of Active Directory, Windows Server, and phone system routing workflows is preferred....
This position also provides escalated technical support for ERP issues....
(e.g., Document Helpdesk support procedures) Very good troubleshooting and problem-solving skills PLUSES: Microsoft Certified: Windows Server Administrator Associate, CompTIA A+ Experience: Help Desk...
The Senior IT Service Desk Manager will create the IT strategy for help desk management supporting all KSM offices leveraging the ITIL framework for Incident Management, Problem Management, Change Management...
This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office...
Help Desk Manager Online Courses and Training Opportunities
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Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Client Support
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Service Delivery
- Backup
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- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Zendesk
- Operating Systems
- Mobile Device Management
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- Computer Science
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- ServiceNow
- Help Desk Support
- Mac Skills
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Inventory Management
- Policy Development
- Coaching
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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