Help Desk Manager Jobs
Position Summary The Live Channel Help Desk Manager of Level Two Customer Support will lead and develop a team of highly engaged subject matter experts, delivering exceptional agent and client experiences...
In PersonLives within 50 mile radius of El Paso, Texas This position shall provide for the following skills and attributes: The Help Desk Supervisor shall be under the direct supervision of the Help Desk Manager...
In PersonParticipate in the development and implementation of IT service management initiatives. Reporting & Administration Generate reports on help desk performance, ticket volume, and resolution metrics....
In PersonMSP Service Desk Manager (Technical Operations Manager)
- TeamLogic IT
- Stuart, FL
- 1 day ago
- Stuart, FL
- 1 day ago
The ideal candidate will have a strong background in IT service management, exceptional leadership skills, and a customer-centric approach to ensure the delivery of high-quality IT support services....
In PersonMinimum of 12 years in a supervisory or team lead capacity within a service desk or IT support environment. Strong knowledge of IT service management (ITSM) principles and frameworks such as ITIL....
In Personsupport....
In PersonExperience with IT service management (ITSM) frameworks (e.g., ITIL) is often preferred....
In PersonResponsibilities of the Enterprise Service Desk Manager: Take full ownership of IT Service Management (ITSM) processes on the Service Desk, including incident, request, problem, event, and risk management...
In PersonThe Help Desk is responsible for the end user experience, supporting all related hardware and software used by employees.Experience supporting computers and software in a networked environment....
In PersonThis person must have a strong technical background, experience utilizing and managing IT Service Management tools and a proven track record of improving customer interactions and driving out costs...
In PersonThe University of South Carolina Beaufort (USCB) is seeking a dynamic Help Desk Manager to lead our Information Technology Support Services (ITSS) team in delivering exceptional support across our three...
In Person• Understanding of ITIL service management best practices. • Experience supporting teams operating under NQA-1 or similar quality frameworks....
In PersonThis will include support around production and non-production application deployments, application support and end of day batches....
In PersonManager Technical Support, Neurology in Irvine
- Energy Jobline ZR
- Irvine, CA
- 4 days ago
- Irvine, CA
- 4 days ago
Liaises with sales support, customer support, repair center, warehousing and quality assurance to ensure prompt shipment of products....
In PersonDevelop and enforce application support standards, incident management procedures, and documentation best practices....
In PersonHelp Desk Manager Online Courses and Training Opportunities
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Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Remote Desktop Protocol
- BMC Remedy
- Hardware Support
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- Systems Center Configuration Manager
- Apple OS X
- Virus Removal
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- Documentation
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- Bachelor's Degree
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