Help Desk Manager Jobs in Hickory, NC
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Implement best practices and industry standards in IT service management to continuously improve the quality of support services....
Demographic Data for Hickory, NC
Moving to Hickory, NC? Find some basic demographic data about Hickory, NC below.
Local
National
83,157
2,724
Medium/Lg
Help Desk Manager Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Title Synonyms
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Salary for Help Desk Manager Jobs in Hickory, NC
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Licensing / Certification
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Hickory, NC offer the following education background
Bachelor's Degree
41.7%
Master's Degree
17.5%
Associate's Degree
17.5%
Vocational Degree or Certification
13.3%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Hickory, NC
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Windows Forms
- Remote Desktop Protocol
- BMC Remedy
- Systems Center Configuration Manager
- Hardware Support
- Apple OS X
- Virus Removal
- IT Leadership
- Network Operations
- Technical Troubleshooting
- Problem Management
- Remote Support
- Application Support
- Windows OS
- Infrastructure Management
- Windows 10
- IT Service Management
- Mobile Device Management
- Service Delivery
- Operating Systems
- MacOS
- Incident Management
- Computer Science
- IT Support
- R Programming
- Help Desk Support
- ServiceNow
- Apple iOS
- ITIL
- Installation
- Resolution
- Microsoft Office 365
- Customer Satisfaction
- Continuous Improvement
- Technical Support
- Information Technology
- Networking
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Process Improvement
- Troubleshooting
- Prioritizing
- Documentation
- Collaboration
- Reporting
- Mentoring
- Inventory Management
- Employee Development
- Policy Development
- Coaching
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
- LANDESK
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
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