Help Desk Manager Jobs in Rockford, IL
Addresses and resolves escalated tickets from Tier 1 support, determining when issues should be escalated to specialized teams or higher-level support....
In PersonTechnical Expertise: Possesses in depth knowledge of IT client services technologies and best practices to provide effective technical guidance and support....
In PersonBank Application Support Specialist
- Foresight Financial Group
- Winnebago, IL (6 miles from Rockford, IL)
- 9 days ago
- Winnebago, IL (6 miles from Rockford, IL)
- 9 days ago
at Foresight Financial Group in Winnebago, Illinois, United States Job Description To view full details and how to apply, please login or create a Job Seeker account
In PersonBank Application Support Specialist
- Northwest Bank of Rockford
- Winnebago, IL (6 miles from Rockford, IL)
- 60+ days ago
- Winnebago, IL (6 miles from Rockford, IL)
- 60+ days ago
Provide administrative support for Bank Applications Support System (BASS) applications....
In PersonDemographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
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Salary for Help Desk Manager Jobs in Rockford, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle SQL*PLUS
- Microsoft Lync
- Remote Support
- Windows 7
- IT Leadership
- Problem Management
- Windows 10
- Technical Troubleshooting
- Application Support
- Windows OS
- Data Governance
- Server Administration
- Knowledge Management
- Drupal CMS
- IT Service Management
- SQL Server Integration Services
- Change Control
- Windows Server
- Service Delivery
- MacOS
- Mobile Device Management
- Operating Systems
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- Incident Management
- Computer Science
- Help Desk Support
- ServiceNow
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Customer Satisfaction
- Agile
- Continuous Improvement
- Liaison
- Microsoft Active Directory
- Microsoft SharePoint
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Collaboration
- Military Background
- Prioritizing
- Documentation
- Verbal Communication
- Troubleshooting
- Reporting
- Coaching
- Mentoring
- Employee Development
- Flexibility
- Education Experience
- Bachelor's Degree
- Project Management
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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