Help Desk Manager Jobs in Illinois
Develop and drive a continuous improvement process with IT Service Management; Determine root cause of issues and communicate appropriately to internal and external customers....
- Chicago, IL
- 12 days ago
- Chicago, IL
- 12 days ago
Deskside Support Technician with ServiceNow/Active Directory experience to provide Level 2 support including troubleshooting, installation and resolving issues for a retail client Job Type: Contract...
Position Responsibilities : Brings new system-enabled business capabilities to the company Ensures support of the systems which assist those business capabilities by working within a matrixed organization...
Job Details Summary: Under the direction of the Senior Manager Provider Network Services, the Help Desk Manager is responsible for managing and overseeing the call center operations for the Elevate...
of proprietary software that runs on Windows Servers Passionate about learning trading concepts, financial instruments, and market data feeds Proactive problem-solving mindset, with the ability to suggest...
YOUR ROLE: The Clinical Application Support Specialist is responsible for the day-to-day support, troubleshooting, and optimization of clinical applications, including athenaOne, Dorsata, Azara, remote...
Theyre looking for a skilled Senior Client Support Analyst to support institutional clients on a high-performance trading platform....
Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments Support...
Preferred Qualifications: Experience managing an IT Service Management platform (i.e. Jira, SysAid, ServiceNow, etc.) Experience supporting a cloud-based VoIP platform....
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Client Support
- Systems Center Configuration Manager
- Technical Troubleshooting
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Service Delivery
- Application Support
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Zendesk
- Operating Systems
- Mobile Device Management
- Incident Management
- Computer Science
- IT Support
- ServiceNow
- Help Desk Support
- Mac Skills
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Engineering
- Affirmative Action
- Technical Support
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Interpersonal Skills
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Inventory Management
- Policy Development
- Coaching
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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