Help Desk Manager Jobs in Midland, VA
Incident/Problem/Queue Manager
- Leidos
- Fairfax, VA (24 miles from Midland, VA)
- 4 days ago
- Fairfax, VA (24 miles from Midland, VA)
- 4 days ago
technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
In Person- Abacus Technology
- Quantico, VA (13 miles from Midland, VA)
- 60+ days ago
- Quantico, VA (13 miles from Midland, VA)
- 60+ days ago
Qualifications 5 years experience in the IT field including at least 3 years supporting service desk operations and customer support functions....
In PersonDemographic Data for Midland, VA
Moving to Midland, VA? Find some basic demographic data about Midland, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Midland, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Midland, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- LAN
- ConnectWise
- Remote Support
- Virus Removal
- Problem Management
- IT Operations
- Service Now PaaS
- DHCP
- Windows 10
- Windows OS
- DNS
- Infrastructure Management
- Application Support
- IT Service Management
- Network Administration
- Skype
- Operating Systems
- Service Delivery
- MacOS
- Incident Management
- Mobile Device Management
- VoIP
- Knowledge Management
- Information Technology Management
- IT Support
- Pivot Tables
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Microsoft Office 365
- Installation
- Root Cause Analysis
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Information Technology
- Technical Support
- Microsoft Active Directory
- Networking
- Engineering
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Military Background
- Collaboration
- Process Improvement
- Documentation
- Reporting
- Mentoring
- Bachelor's Degree
- Policy Development
- Education Experience
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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