Help Desk Manager Jobs in Virginia
- Huntington Ingalls Industries
- Springfield, VA
- 1 day ago
- Springfield, VA
- 1 day ago
You will coordinate closely with IT Operations teams to ensure seamless escalation, incident resolution, and alignment with broader IT service management objectives....
In PersonOverview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Department of the Navy Office of Administration (DON OA) - Information Technology...
In PersonIT Help Desk Manager Location: Richmond, VA Department: Information Technology OVERVIEW: The IT Help Desk Manager is responsible for leading all end-user support operations at Davenport & Company, ensuring...
In PersonEnterprise Application Support Manager - SME
- ECS Federal, LLC
- Fairfax, VA
- 5 days ago
- Fairfax, VA
- 5 days ago
ECS is seeking an Enterprise Application Support Manager - SME to support the ARNG ENOCS program by providing expert leadership in managing and overseeing the lifecycle of enterprise applications....
In PersonOverview BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon Responsibilities Oversee and manage the help desk team, providing guidance, training, and support...
In Personamp; Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, weve been a trusted partner...
In PersonOur Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....
HybridYou Have: 2+ years of experience leading a help desk team Experience with ticketing systems and triaging tickets for a team Experience with AWS and with RHEL or Windows Server Experience with Agile...
In Person Part TimeWorking knowledge of ITIL service management practices; ITIL Foundation certification required....
In PersonGxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective...
In PersonApplication Support Specialist (Clearance Required)
- ICF International
- Reston, VA
- 30+ days ago
- Reston, VA
- 30+ days ago
Position Overview The Tier 3 Support Specialist provides advanced technical and operational support for missioncritical systems. This role focuses on incident response, defect triage, and...
In PersonTitle: Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary: $115,000 - $120,000 / Year Benefits: This position is eligible for medical, dental, vision, and...
HybridIT Solution Center (ITSC) Manager, Help Desk
- DMI Mobile Enterprise Solutions
- Quantico, VA
- 30+ days ago
- Quantico, VA
- 30+ days ago
Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., Windows, as well as networking and mail standards, and...
In PersonPosition Description: We are seeking an experienced Applications Support Manager to lead a team responsible for providing Tier II support for a wide range of enterprise applications. This includes...
In PersonPosition: Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of...
In PersonDemographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
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Salary for Help Desk Manager Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Help Desk Management
- Remote Support
- IT Operations
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Windows OS
- Application Support
- Computer Science
- Operating Systems
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- MacOS
- Knowledge Management
- Help Desk Support
- Zendesk
- Incident Management
- ServiceNow
- IT Support
- ITIL
- Microsoft Office 365
- Resolution
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- JIRA
- Microsoft Active Directory
- Customer Satisfaction
- Onboarding
- Key Performance Indicator
- Technical Support
- Artificial Intelligence
- Information Technology
- Staffing
- Engineering
- Microsoft Windows
- Networking
- Troubleshooting
- Prioritizing
- Documentation
- Coaching
- Process Improvement
- Mentoring
- Reporting
- Collaboration
- Employee Development
- Education Experience
- Problem Solving
- Microsoft Office
- Staff Supervision
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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