Help Desk Manager Jobs in Virginia
IT Help Desk Supervisor Key Role: Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications....
In Persontechnicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
In PersonManager Technical Support, OMHS Integration and Deployment (I&D)
- Amazon
- Arlington, VA
- 7 days ago
- Arlington, VA
- 7 days ago
Description We are seeking a Senior Manager to lead our After-Market Support team responsible for providing comprehensive technical support for our operations across North America....
In PersonEducational Technologies Office Help Desk Manager- School of Education
- UVA Health
- Charlottesville, VA
- 16 days ago
- Charlottesville, VA
- 16 days ago
The School of Education and Human Development is seeking candidates for an Educational Technologies Office Help Desk Manager to lead and manage the ETO Technician team responsible for supporting faculty...
In PersonSupports continual development of the service desk function, to include promoting a service-oriented culture and maintaining service desk SOPs....
In PersonCONTINGENT UPON CONTRACT AWARD Clearance: Public Trust Location: Alexandria, VA, possibility of remote/telework The contractor shall provide a Help Desk Manager to maintain, oversee, and support ticket...
In PersonFamiliarity with Unix/Linux Operating Systems and scripting languages - Bash and Perl, Python scripting and SQL. Excellent communication skills, both verbal and written....
HybridOversee Tier 1 Service Desk support, (e.g., Service Desk as a Service (SDaaS), ITSM Software as a Service (SaaS), enterprise end-user support, and overall escalation support)....
In PersonAbility to lead and guide a team, providing technical direction and support. Deep knowledge of enterprise hardware, software, networking, and security protocols. A TS/SCI clearance....
In PersonQualifications 5 years experience in the IT field including at least 3 years supporting service desk operations and customer support functions....
In PersonAttend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to policies, processes, and requirements....
In PersonPart-Time Deskside Support Technician in Tempe, AZ
- Central Arizona College
- Manassas, VA
- 45+ days ago
- Manassas, VA
- 45+ days ago
: Provide friendly, professional assistance through our Client Center (Tech Bar) + Documentation: Maintain accurate IT service management records and ticketing updates + Relationship Building: Contribute...
In PersonStrong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
In PersonHelp Desk Manager This position is part of a proposal submission and is contingent upon contract award....
In Personproviding efficient help desk support and services to the enterprise....
In PersonDemographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
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Salary for Help Desk Manager Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Remote Desktop Protocol
- BMC Remedy
- Remote Support
- IT Leadership
- Systems Center Configuration Manager
- Apple OS X
- Virus Removal
- Problem Management
- IT Operations
- Network Operations
- Technical Troubleshooting
- Infrastructure Management
- Windows OS
- Application Support
- IT Service Management
- Windows 10
- Service Delivery
- Incident Management
- Operating Systems
- Information Technology Management
- Mobile Device Management
- MacOS
- Pivot Tables
- Computer Science
- Routing
- IT Support
- Help Desk Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Microsoft Office 365
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Technical Support
- Microsoft Active Directory
- Information Technology
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Process Improvement
- Prioritizing
- Documentation
- Collaboration
- Reporting
- Mentoring
- Policy Development
- Education Experience
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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