Help Desk Manager Jobs in Mc Lean, VA
- Leidos
- Washington, DC (11 miles from Mc Lean, VA)
- 1 day ago
- Washington, DC (11 miles from Mc Lean, VA)
- 1 day ago
Leidos is hiring a Deskside Support Technician to provide on-site support in Washington, DC to users within the Department of Justice....
In PersonService Desk Request Queue Manager
- Link Solutions, Inc.
- Hyattsville, MD (15 miles from Mc Lean, VA)
- 1 day ago
- Hyattsville, MD (15 miles from Mc Lean, VA)
- 1 day ago
Preferred: * Information Technology Infrastructure Library (ITIL) v4 certification. * A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019,...
In PersonIT Service Desk Manager / Hybrid - PMP & ITIL Certified /Secret or TS Cleared
- IBSS Corporation
- Silver Spring, MD (12 miles from Mc Lean, VA)
- 1 day ago
- Silver Spring, MD (12 miles from Mc Lean, VA)
- 1 day ago
support....
Hybrid- Kyndryl
- Washington, DC (11 miles from Mc Lean, VA)
- 3 days ago
- Washington, DC (11 miles from Mc Lean, VA)
- 3 days ago
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
In Person- Integral Consulting Services Inc.
- McLean, VA (4 miles from Mc Lean, VA)
- 3 days ago
- McLean, VA (4 miles from Mc Lean, VA)
- 3 days ago
Qualifications Required: Bachelor's Degree with 5 years of experience in IT support 2 years of support as a Help Desk Manager ITIL v4 Certified Secret Clearance Preferred: Experience in implementing...
In Person- Evolver Federal
- Washington, DC (11 miles from Mc Lean, VA)
- 4 days ago
- Washington, DC (11 miles from Mc Lean, VA)
- 4 days ago
Responsibilities As the Service Desk Supervisor, you will lead a team of Tier 1 and Tier 2 technicians in delivering high-quality technical support to end users....
Hybrid- QED National
- Reston, VA (6 miles from Mc Lean, VA)
- 8 days ago
- Reston, VA (6 miles from Mc Lean, VA)
- 8 days ago
Ensure compliance with ISO 20000 (Service Management) and assist with ISO 27001 (Information Security) requirements. Participate in an on-call rotation for after-hours support....
HybridIncident/Problem/Queue Manager
- Leidos
- Clinton, MD (23 miles from Mc Lean, VA)
- 9 days ago
- Clinton, MD (23 miles from Mc Lean, VA)
- 9 days ago
technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
In Person5Yrs Deskside Support Specialist
- AHU Technologies
- Washington, DC (11 miles from Mc Lean, VA)
- 9 days ago
- Washington, DC (11 miles from Mc Lean, VA)
- 9 days ago
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g....
In PersonDeskside Support Specialist Journeyman
- AHU Technologies
- Washington, DC (11 miles from Mc Lean, VA)
- 9 days ago
- Washington, DC (11 miles from Mc Lean, VA)
- 9 days ago
Provide a high level of customer service to end users on a daily basis Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other...
In PersonDeskside Support Specialist Journeyman DC
- AHU Technologies
- Washington, DC (11 miles from Mc Lean, VA)
- 9 days ago
- Washington, DC (11 miles from Mc Lean, VA)
- 9 days ago
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support....
In Person- Arnold & Porter Kaye Scholer LLP
- Washington, DC (11 miles from Mc Lean, VA)
- 10 days ago
- Washington, DC (11 miles from Mc Lean, VA)
- 10 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
In PersonDeskside Support Manager - Clearance Required
- General Dynamics Information Technology
- Washington, DC (11 miles from Mc Lean, VA)
- 10 days ago
- Washington, DC (11 miles from Mc Lean, VA)
- 10 days ago
high-quality end-user support....
In Person- Leidos
- Washington, DC (11 miles from Mc Lean, VA)
- 11 days ago
- Washington, DC (11 miles from Mc Lean, VA)
- 11 days ago
Experience managing and prioritizing large ticket volumes using enterprise service management tools (e.g., ServiceNow, Remedy, Cherwell)....
In Person- Insight Global
- Arlington, VA (9 miles from Mc Lean, VA)
- 15 days ago
- Arlington, VA (9 miles from Mc Lean, VA)
- 15 days ago
Familiarity with Atlassian Analytics and JIRA Service Management dashboards Knowledge of predictive modeling and statistical techniques....
In PersonDemographic Data for Mc Lean, VA
Moving to Mc Lean, VA? Find some basic demographic data about Mc Lean, VA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Mc Lean, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Mc Lean, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- ITIL Certified
- LAN
- ConnectWise
- Remote Support
- IT Leadership
- Virus Removal
- Problem Management
- IT Operations
- DHCP
- Windows 10
- Windows OS
- Infrastructure Management
- Application Support
- IT Service Management
- Incident Management
- Network Administration
- Skype
- Service Delivery
- MacOS
- Operating Systems
- Mobile Device Management
- VoIP
- Knowledge Management
- IT Support
- Information Technology Management
- Pivot Tables
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Microsoft Office 365
- Installation
- Root Cause Analysis
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Information Technology
- Technical Support
- Microsoft Active Directory
- Engineering
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Military Background
- Collaboration
- Process Improvement
- Documentation
- Reporting
- Mentoring
- Employee Development
- Education Experience
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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