Help Desk Manager Jobs in Gainesville, VA
- QED National
- Reston, VA (18 miles from Gainesville, VA)
- 2 days ago
- Reston, VA (18 miles from Gainesville, VA)
- 2 days ago
Ensure compliance with ISO 20000 (Service Management) and assist with ISO 27001 (Information Security) requirements. Participate in an on-call rotation for after-hours support....
HybridIncident/Problem/Queue Manager
- Leidos
- Lorton, VA (24 miles from Gainesville, VA)
- 4 days ago
- Lorton, VA (24 miles from Gainesville, VA)
- 4 days ago
technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
In Person- Abacus Technology
- Quantico, VA (20 miles from Gainesville, VA)
- 60+ days ago
- Quantico, VA (20 miles from Gainesville, VA)
- 60+ days ago
Qualifications 5 years experience in the IT field including at least 3 years supporting service desk operations and customer support functions....
In PersonDesktop Support Services Help Desk Lead
- ManTech
- Herndon, VA (17 miles from Gainesville, VA)
- 90+ days ago
- Herndon, VA (17 miles from Gainesville, VA)
- 90+ days ago
providing efficient help desk support and services to the enterprise....
In PersonDemographic Data for Gainesville, VA
Moving to Gainesville, VA? Find some basic demographic data about Gainesville, VA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Gainesville, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Gainesville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- LAN
- ConnectWise
- Remote Support
- Virus Removal
- Problem Management
- IT Operations
- Service Now PaaS
- DHCP
- Windows 10
- Windows OS
- Infrastructure Management
- Application Support
- IT Service Management
- Network Administration
- Skype
- Operating Systems
- Service Delivery
- MacOS
- Incident Management
- Mobile Device Management
- VoIP
- Knowledge Management
- Information Technology Management
- IT Support
- Zendesk
- Pivot Tables
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Microsoft Office 365
- Installation
- Root Cause Analysis
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Information Technology
- Technical Support
- Microsoft Active Directory
- Networking
- Engineering
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Military Background
- Collaboration
- Process Improvement
- Documentation
- Reporting
- Mentoring
- Bachelor's Degree
- Policy Development
- Education Experience
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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