Help Desk Manager Jobs in Dumfries, VA
Incident/Problem/Queue Manager
- Leidos
- Clinton, MD (23 miles from Dumfries, VA)
- 9 days ago
- Clinton, MD (23 miles from Dumfries, VA)
- 9 days ago
technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
In Person- Insight Global
- Arlington, VA (24 miles from Dumfries, VA)
- 15 days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 15 days ago
Familiarity with Atlassian Analytics and JIRA Service Management dashboards Knowledge of predictive modeling and statistical techniques....
In PersonHelp Desk Manager-Ft Belvoir, VA (On-Site)
- Isoftech Inc
- Fort Belvoir, VA (12 miles from Dumfries, VA)
- 17 days ago
- Fort Belvoir, VA (12 miles from Dumfries, VA)
- 17 days ago
Help Desk Manager-Ft Belvoir, VA (On-Site) Help Desk Manager (On-Site) Secret Clearance Required Location: Ft Belvoir, VA On-site Clearance: Active Secret (IT-II or current NACLC) Position: Helpdesk...
In Person Full Time- CGI Group, Inc.
- Arlington, VA (24 miles from Dumfries, VA)
- 27 days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 27 days ago
Experience with IT service management (ITSM) frameworks (e.g., ITIL) is often preferred....
In Person- Eclaro
- Arlington, VA (24 miles from Dumfries, VA)
- 45+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 45+ days ago
Supports continual development of the service desk function, to include promoting a service-oriented culture and maintaining service desk SOPs....
In Person- Perspecta
- Arlington, VA (24 miles from Dumfries, VA)
- 45+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 45+ days ago
Oversee Tier 1 Service Desk support, (e.g., Service Desk as a Service (SDaaS), ITSM Software as a Service (SaaS), enterprise end-user support, and overall escalation support)....
In Person- Abacus Technology
- Quantico, VA (6 miles from Dumfries, VA)
- 60+ days ago
- Quantico, VA (6 miles from Dumfries, VA)
- 60+ days ago
Qualifications 5 years experience in the IT field including at least 3 years supporting service desk operations and customer support functions....
In Person- SiloSmashers
- Arlington, VA (24 miles from Dumfries, VA)
- 90+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 90+ days ago
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award....
In Person- ValidaTek
- Arlington, VA (24 miles from Dumfries, VA)
- 90+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 90+ days ago
Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers...
In PersonService Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Akima, LLC
- Alexandria, VA (21 miles from Dumfries, VA)
- 90+ days ago
- Alexandria, VA (21 miles from Dumfries, VA)
- 90+ days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government....
In PersonDemographic Data for Dumfries, VA
Moving to Dumfries, VA? Find some basic demographic data about Dumfries, VA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Dumfries, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Dumfries, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- ITIL Certified
- LAN
- ConnectWise
- Remote Support
- IT Leadership
- Virus Removal
- Problem Management
- IT Operations
- DHCP
- Windows 10
- Windows OS
- Infrastructure Management
- Application Support
- IT Service Management
- Incident Management
- Network Administration
- Skype
- Service Delivery
- MacOS
- Operating Systems
- Mobile Device Management
- VoIP
- Knowledge Management
- IT Support
- Information Technology Management
- Pivot Tables
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Microsoft Office 365
- Installation
- Root Cause Analysis
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Information Technology
- Technical Support
- Microsoft Active Directory
- Engineering
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Military Background
- Collaboration
- Process Improvement
- Documentation
- Reporting
- Mentoring
- Employee Development
- Education Experience
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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