Help Desk Manager Jobs in Dumfries, VA
- Alexandria, VA (21 miles from Dumfries, VA)
- 1 day ago
- Alexandria, VA (21 miles from Dumfries, VA)
- 1 day ago
CONTINGENT UPON CONTRACT AWARD Clearance: Public Trust Location: Alexandria, VA, possibility of remote/telework The contractor shall provide a Help Desk Manager to maintain, oversee, and support ticket...
Help Desk Supervisor/Sr. User Trainer
- Accokeek, MD (17 miles from Dumfries, VA)
- 3 days ago
- Accokeek, MD (17 miles from Dumfries, VA)
- 3 days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Incident/Problem/Queue Manager
- Annandale, VA (19 miles from Dumfries, VA)
- 3 days ago
- Annandale, VA (19 miles from Dumfries, VA)
- 3 days ago
technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
- Arlington, VA (24 miles from Dumfries, VA)
- 8 days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 8 days ago
Oversee Tier 1 Service Desk support, (e.g., Service Desk as a Service (SDaaS), ITSM Software as a Service (SaaS), enterprise end-user support, and overall escalation support)....
- Quantico, VA (6 miles from Dumfries, VA)
- 17 days ago
- Quantico, VA (6 miles from Dumfries, VA)
- 17 days ago
Qualifications 5 years experience in the IT field including at least 3 years supporting service desk operations and customer support functions....
It Service Desk Manager/Project Manager
- Arlington, VA (24 miles from Dumfries, VA)
- 18 days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 18 days ago
Ability to support 24x7x365 IT Support program deliverables & pers0nnel....
- Ft Belvoir, VA (12 miles from Dumfries, VA)
- 22 days ago
- Ft Belvoir, VA (12 miles from Dumfries, VA)
- 22 days ago
Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to policies, processes, and requirements....
Part-Time Deskside Support Technician in Tempe, AZ
- Manassas, VA (17 miles from Dumfries, VA)
- 27 days ago
- Manassas, VA (17 miles from Dumfries, VA)
- 27 days ago
: Provide friendly, professional assistance through our Client Center (Tech Bar) + Documentation: Maintain accurate IT service management records and ticketing updates + Relationship Building: Contribute...
Sr. Service Desk Manager II (6085)
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software....
- Vienna, VA (22 miles from Dumfries, VA)
- 30+ days ago
- Vienna, VA (22 miles from Dumfries, VA)
- 30+ days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
Experience with IT service management (ITSM) frameworks (e.g., ITIL) is often preferred....
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
support....
- Arlington, VA (24 miles from Dumfries, VA)
- 60+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 60+ days ago
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award....
- Arlington, VA (24 miles from Dumfries, VA)
- 60+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 60+ days ago
Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers...
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA (21 miles from Dumfries, VA)
- 90+ days ago
- Alexandria, VA (21 miles from Dumfries, VA)
- 90+ days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government....
Demographic Data for Dumfries, VA
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Salary for Help Desk Manager Jobs in Dumfries, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Dumfries, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- BMC Remedy
- IT Leadership
- Systems Center Configuration Manager
- Apple OS X
- Virus Removal
- IT Operations
- Remote Support
- Technical Troubleshooting
- Problem Management
- Windows OS
- Application Support
- Drupal CMS
- Infrastructure Management
- Windows 10
- IT Service Management
- Mobile Device Management
- Service Delivery
- Operating Systems
- MacOS
- Incident Management
- Zendesk
- Computer Science
- Pivot Tables
- Help Desk Support
- IT Support
- Apple iOS
- ServiceNow
- ITIL
- Resolution
- Microsoft Office 365
- Microsoft SharePoint
- Customer Satisfaction
- Continuous Improvement
- Standard Operating Procedures
- Information Technology
- Microsoft Active Directory
- Technical Support
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Prioritizing
- Documentation
- Verbal Communication
- Collaboration
- Mentoring
- Reporting
- Telephone Skills
- Employee Development
- Education Experience
- Microsoft Office
- Microsoft Excel
- Computer Skills
- Staff Supervision
- Organization
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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