Help Desk Manager Remote & Hybrid Only Jobs in Pennsylvania
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Management (ITSM) solution such as ServiceNow Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software Set up and maintain...
HybridDemographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Local
National
13,002,700
303,027
Help Desk Manager Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
AI in Healthcare. Hype or Help?
Discover how Artificial Intelligence (AI) is revolutionizing healthcare in this exciting course. The added value of AI for healthcare is explained from the healthcare professional's perspective,...
SDI Service Desk Manager - SDM
This four-day course equips both new and experienced service desk managers, team leaders, and supervisors with the leadership, operational, and strategic skills needed to run a high performing...
Title Synonyms
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Salary for Help Desk Manager Jobs in Pennsylvania
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Licensing / Certification
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Pennsylvania offer the following education background
Bachelor's Degree
41.7%
Master's Degree
17.6%
Associate's Degree
17.4%
Vocational Degree or Certification
13.3%
High School or GED
7.1%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Pennsylvania
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Help Desk Management
- Bomgar
- Software Installation
- Windows 10
- Remote Support
- Unix/Linux
- IT Leadership
- IT Operations
- Shell Scripting
- BMC Remedy
- Technical Troubleshooting
- Problem Management
- System Engineering
- Windows OS
- Knowledge Management
- Application Support
- MacOS
- Operating Systems
- IT Service Management
- Computer Science
- Service Delivery
- Mobile Device Management
- UNIX
- IT Support
- Incident Management
- Engineering Management
- ServiceNow
- Help Desk Support
- ITIL
- Microsoft Office 365
- Installation
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Microsoft Active Directory
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Networking
- Implementation
- Military Background
- Reporting
- Documentation
- Prioritizing
- Troubleshooting
- Collaboration
- Coaching
- Mentoring
- Budgets
- Employee Development
- Bachelor's Degree
- Education Experience
- Problem Solving
- Microsoft Office
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
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