Help Desk Manager Jobs in Pennsylvania
US Job Description Position Summary The Deskside Support Specialist provides general and second-level application and hardware support to end users....
This person's main duties will be planning, organizing, and day to day management of the help desk team's support and priorities....
Provides Tier 2 support for colleague use and systems at the university. Trains Tier 1 support team as needed to help with Colleague support....
Demonstrated experience managing enterprise helpdesk or support operations in a diverse academic environment. Strong understanding of ITIL service management principles....
Linux and Cloud Application Support Specialist
- Pittsburgh, PA
- 45+ days ago
- Pittsburgh, PA
- 45+ days ago
Responsibilities for this Position ROLE AND POSITION OBJECTIVES:As a Linux and Cloud Application Support Specialist for Space and Intelligence Systems, youll be a member of a cross functional team responsible...
Demographic Data for Pennsylvania
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Salary for Help Desk Manager Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Client Support
- Systems Center Configuration Manager
- Hardware Support
- Problem Management
- Technical Troubleshooting
- IT Operations
- VPN
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Service Delivery
- Application Support
- Service Now PaaS
- Infrastructure Management
- Knowledge Management
- Zendesk
- Operating Systems
- Windows 10
- Information Technology Management
- Mobile Device Management
- Incident Management
- Computer Science
- VoIP
- IT Support
- ServiceNow
- Help Desk Support
- ITIL
- Mac Skills
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Engineering
- Microsoft Active Directory
- Affirmative Action
- Technical Support
- Networking
- Microsoft Windows
- Implementation
- Process Improvement
- Troubleshooting
- Prioritizing
- Interpersonal Skills
- Collaboration
- Documentation
- Mentoring
- Reporting
- Policy Development
- Coaching
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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