Help Desk Manager Jobs in Cuyahoga Falls, OH
- Insight Global
- Mayfield Heights, OH (24 miles from Cuyahoga Falls, OH)
- 8 days ago
- Mayfield Heights, OH (24 miles from Cuyahoga Falls, OH)
- 8 days ago
This person is going to be managing a global team of Tier 1 support. They will be responsible for leading the Global Service Desk....
In Person- The Babcock & Wilcox Company
- Akron, OH (7 miles from Cuyahoga Falls, OH)
- 30+ days ago
- Akron, OH (7 miles from Cuyahoga Falls, OH)
- 30+ days ago
Support initiatives for automation and self-service capabilities. Metrics & Reporting Track and report on SLAs, KPIs, and team performance....
In Person- The Babcock & Wilcox Company
- Akron, OH (7 miles from Cuyahoga Falls, OH)
- 30+ days ago
- Akron, OH (7 miles from Cuyahoga Falls, OH)
- 30+ days ago
The position requires strong leadership, strategic thinking, and a deep understanding of ITIL processes and modern service management tools....
In PersonDemographic Data for Cuyahoga Falls, OH
Moving to Cuyahoga Falls, OH? Find some basic demographic data about Cuyahoga Falls, OH below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Cuyahoga Falls, OH
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Cuyahoga Falls, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle SQL*PLUS
- Microsoft Lync
- Remote Support
- Windows 7
- IT Leadership
- Problem Management
- IT Operations
- Windows 10
- Windows OS
- Technical Troubleshooting
- Application Support
- Data Governance
- Knowledge Management
- Drupal CMS
- IT Service Management
- SQL Server Integration Services
- Change Control
- Network Administration
- Service Delivery
- MacOS
- Mobile Device Management
- Operating Systems
- IT Support
- Incident Management
- Computer Science
- Help Desk Support
- ServiceNow
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Customer Satisfaction
- Agile
- Continuous Improvement
- Microsoft Active Directory
- Liaison
- Microsoft SharePoint
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Collaboration
- Military Background
- Reporting
- Prioritizing
- Documentation
- Verbal Communication
- Troubleshooting
- Coaching
- Mentoring
- Employee Development
- Flexibility
- Education Experience
- Bachelor's Degree
- Project Management
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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