Help Desk Manager Jobs in Ohio
Manage procedures for identifying, prioritizing, and resolving support requests Monitor, track, and coordinate help desk functions for optimal performance Handle escalated support calls and serve as...
In Person- Insight Global
- Mayfield Heights, OH
- 13 days ago
- Mayfield Heights, OH
- 13 days ago
This person is going to be managing a global team of Tier 1 support. They will be responsible for leading the Global Service Desk....
In PersonInsight Global is seeking three Deskside Support Technicians in the Cleveland, OH area. These people are going to be joining a team of roughly 6 total....
In PersonAFSIM Application Support Specialist - TS/SCI
- Solutions Through Innovative Technologies, Inc.
- Dayton, OH
- 19 days ago
- Dayton, OH
- 19 days ago
Technical Proficiency Operating systems: Solid userlevel and basic admin skills on Windows Databases & SQL: Ability to query relational databases (basic SELECTs, troubleshooting data issues)....
In PersonAdvanced knowledge of Microsoft Office Suite and Windows operating systems. Familiarity with telecommunications hardware and services....
In PersonApplication Support Specialist - TS/SCI
- Solutions Through Innovative Technologies, Inc.
- Dayton, OH
- 30+ days ago
- Dayton, OH
- 30+ days ago
Technical Proficiency Operating systems: Solid userlevel and basic admin skills on Windows Databases & SQL: Ability to query relational databases (basic SELECTs, troubleshooting data issues)....
In Person- The University of Toledo
- Ottawa Hills, OH
- 30+ days ago
- Ottawa Hills, OH
- 30+ days ago
This is an active working manager position in addition to being responsible for managing and mentoring ambulatory applications support analyst staff....
In PersonThis is an active working manager position in addition to being responsible for managing and mentoring ambulatory applications support analyst staff....
In PersonApplication Support Specialist
- SierTeK Ltd.
- Beavercreek, OH
- 45+ days ago
- Beavercreek, OH
- 45+ days ago
SierTeK Ltd. is seeking an Application Support Specialist to support an opportunity remotely. This position is part-time....
In PersonAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonEpic Cogito SSIS Application Support Specialist 6062518
- Accenture
- Columbus, OH
- 60+ days ago
- Columbus, OH
- 60+ days ago
Provide project support from design through hypercare utilizing Agile and/or Adaptive project management methodologies....
In Person- The Babcock & Wilcox Company
- Akron, OH
- 90+ days ago
- Akron, OH
- 90+ days ago
Support initiatives for automation and self-service capabilities. Metrics & Reporting Track and report on SLAs, KPIs, and team performance....
In PersonDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Help Desk Management
- Remote Support
- Windows 10
- IT Operations
- IT Leadership
- SQL Server Integration Services
- Problem Management
- Apple OS X
- System Engineering
- Technical Troubleshooting
- IT Service Management
- Knowledge Management
- Windows OS
- Data Governance
- Service Delivery
- Application Support
- MacOS
- Computer Science
- Operating Systems
- Mobile Device Management
- Change Control
- Incident Management
- IT Support
- Engineering Management
- Citrix
- ServiceNow
- Help Desk Support
- Zendesk
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Agile
- JIRA
- Continuous Improvement
- Microsoft Active Directory
- Customer Satisfaction
- Liaison
- Technical Support
- Information Technology
- Engineering
- Microsoft Windows
- Prioritizing
- Military Background
- Mentoring
- Troubleshooting
- Reporting
- Documentation
- Collaboration
- Budgets
- Coaching
- Employee Development
- Flexibility
- Bachelor's Degree
- Education Experience
- Problem Solving
- Microsoft Office
- Project Management
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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