Help Desk Manager Jobs in Ohio
Support initiatives for automation and self-service capabilities. Metrics & Reporting Track and report on SLAs, KPIs, and team performance....
In PersonThe position requires strong leadership, strategic thinking, and a deep understanding of ITIL processes and modern service management tools....
In PersonAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In Person- Wasserstrom
- Columbus, OH
- 7 days ago
- Columbus, OH
- 7 days ago
We have an immediate need for a highly skilled Distribution Center Application Support Manager to lead the development, modernization, and support of our Warehouse Management, Transportation, and Distribution...
In PersonRepresent the region by providing input and partnering with the Belron Service Management team. Major Incident Management support, as needed....
In Person- Insight Global
- Mayfield Heights, OH
- 30+ days ago
- Mayfield Heights, OH
- 30+ days ago
This person is going to be managing a global team of Tier 1 support. They will be responsible for leading the Global Service Desk....
In PersonCAD Application Support Specialist
- HCL America Inc.
- Raymond, OH
- 30+ days ago
- Raymond, OH
- 30+ days ago
Experience: o Previous experience in a similar support role is highly desirable. o Familiarity with standard practices and service management. HCLTech is not the employer for this role....
In Person- AmTrust North America
- Cleveland, OH
- 90+ days ago
- Cleveland, OH
- 90+ days ago
To support that effort, we are looking for a Supervisor, End User Support, who will oversee the support activities of the End User Support team....
In PersonProvide White Glove support to executives. Support mobile phones by resolving iPhone issues....
In Person ContractDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Sybase
- Apple OS X
- IT Strategy
- Problem Management
- IT Leadership
- BMC Remedy
- Windows 10
- Remote Support
- Technical Troubleshooting
- Application Support
- Service Now PaaS
- Windows OS
- Computer Operations
- IT Service Management
- Service Delivery
- MacOS
- Operating Systems
- User Experience
- Incident Management
- Mobile Device Management
- VoIP
- IT Support
- Business Continuity
- Zendesk
- Computer Science
- Disaster Recovery
- ServiceNow
- ITIL
- Help Desk Support
- Microsoft Office 365
- Resolution
- Installation
- Onboarding
- Customer Satisfaction
- Continuous Improvement
- Technical Support
- Microsoft Active Directory
- Information Technology
- Microsoft Windows
- Collaboration
- Troubleshooting
- Military Background
- Prioritizing
- Process Improvement
- Documentation
- Reporting
- Mentoring
- Coaching
- Employee Development
- Bachelor's Degree
- Research Skills
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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