Help Desk Manager Jobs in Ohio
while managing a team of onsite support technicians....
Escalate complex issues to higher-level support teams as needed. Maintain accurate records of support requests and resolutions....
Provide White Glove support to executives. Support mobile phones by resolving iPhone issues....
Epic Prelude Application Support Specialist - 5876600
- Cincinnati, OH
- 16 days ago
- Cincinnati, OH
- 16 days ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
Helpdesk Manager Required Skills: 5+ years' experience working in IT support/helpdesk related roles 3+ years' experience in a supervisory or management capacity Experience working in a Windows 10/11...
ITIL certification or other service management credentials....
Working technical knowledge of network protocols, operating systems, and standards....
Skill Proficiency (Top 5 Keywords or skills) Years of Experience Basic Knowledge Medium Expert PC hardware and software, including Windows, macOS, and mobile operating systems. 5-8 Years Yes Microsoft...
IT Service Management processes....
Senior Manager, Service Desk (Mentor, OH, US, 44060)
- Mentor, OH
- 60+ days ago
- Mentor, OH
- 60+ days ago
Implement and maintain Information Technology Service Management System (ITSM)....
Experience performing capacity planning Experience with Windows & Linux Server operating systems Tibco EMS, EDI and Business works a plus...
Implement and maintain Information Technology Service Management System (ITSM)....
SierTeK Ltd. is seeking a APPLICATION SUPPORT SPECIALIST to support a REMOTE opportunity....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Windows Forms
- Help Desk Management
- Remote Desktop Protocol
- Hardware Support
- Virus Removal
- IT Leadership
- IT Strategy
- BMC Remedy
- Apple OS X
- Technical Troubleshooting
- Problem Management
- Remote Support
- IT Service Management
- Application Support
- Mobile Device Management
- Windows OS
- Infrastructure Management
- Windows 10
- Service Delivery
- Android
- Knowledge Management
- Operating Systems
- Computer Science
- Zendesk
- Incident Management
- MacOS
- IT Support
- R Programming
- Help Desk Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- Epic
- Onboarding
- Customer Satisfaction
- Microsoft Office 365
- Information Technology
- Technical Support
- Microsoft Active Directory
- Strategy Development
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Verbal Communication
- Collaboration
- Documentation
- Coaching
- Reporting
- Mentoring
- Interpersonal Skills
- Flexibility
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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