Help Desk Manager Jobs in Brighton, NY
Application Support Specialist
- Calero
- Rochester, NY (3 miles from Brighton, NY)
- 45+ days ago
- Rochester, NY (3 miles from Brighton, NY)
- 45+ days ago
Responsibilities : Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system....
In PersonDemographic Data for Brighton, NY
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Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Brighton, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Brighton, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Help Desk Management
- Remote Support
- Windows 10
- IT Operations
- IT Leadership
- Technical Troubleshooting
- Problem Management
- SQL Server Integration Services
- Apple OS X
- System Engineering
- Windows OS
- Data Governance
- Application Support
- MacOS
- Knowledge Management
- Service Delivery
- IT Service Management
- Computer Science
- Operating Systems
- Mobile Device Management
- Change Control
- IT Support
- Incident Management
- Engineering Management
- ServiceNow
- Help Desk Support
- Zendesk
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Agile
- JIRA
- Continuous Improvement
- Microsoft Active Directory
- Customer Satisfaction
- Liaison
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Networking
- Implementation
- Prioritizing
- Military Background
- Troubleshooting
- Reporting
- Documentation
- Collaboration
- Mentoring
- Coaching
- Employee Development
- Flexibility
- Bachelor's Degree
- Education Experience
- Problem Solving
- Project Management
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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