Help Desk Manager Jobs in New York
This role combines hands-on technical depth with disciplined service management and a passion for customer experience....
HybridComputer Systems Manager, Level 3 (Service Desk Manager) - Provisional
- Lehman College
- Bronx, NY
- 17 days ago
- Bronx, NY
- 17 days ago
-Strong knowledge of IT service management practices and support workflows. -Experience using an IT service management platform such as ServiceNow....
In Person- Essen Medical Associates
- New York, NY
- 18 days ago
- New York, NY
- 18 days ago
Supports end users with at-the-elbow go-live support, post-live refresher, optimization, new hire, and skills-enhancement training Qualifications Bachelor's degree Minimum 2-4 years experience managing...
In PersonCOTS Application Support Manager
- New York City, NY
- Brooklyn, NY
- 18 days ago
- Brooklyn, NY
- 18 days ago
highly preferred. - Strong understanding of IT service management (e.g., ITIL concepts such as incident, problem, and change management). 55a Program This position is also open to qualified persons...
In PersonSecond Level IT Service Desk Manager Bay Shore, NY, USA
- Sun Life Financial, Inc.
- Bay Shore, NY
- 26 days ago
- Bay Shore, NY
- 26 days ago
performance metrics Oversee all messaging to users that come from the Service desk Support and dotted line reporting for the Major Incident Management program (MIMs) Conduct trend analysis to identify...
In PersonAssists the TSOA IT Leadership in service delivery and operational excellence across IT services, including user support in infrastructure, systems, and endpoints....
In PersonHelp test, implement, and support applications. Maintain current and accurate support documentation used by Service Desk for initial support....
In PersonSenior Application Support Specialist
- DarioHealth
- New York, NY
- 30+ days ago
- New York, NY
- 30+ days ago
Coordinate seamlessly with India-based support team to ensure maximum support coverage and exceptional client experience....
In PersonCommodities Application Support Specialist
- Scotiabank
- New York, NY
- 30+ days ago
- New York, NY
- 30+ days ago
This will include support around production and non-production application deployments, application support and end of day batches....
In PersonEpic Cogito SSIS Application Support Specialist 6062518
- Accenture
- Albany, NY
- 45+ days ago
- Albany, NY
- 45+ days ago
Provide project support from design through hypercare utilizing Agile and/or Adaptive project management methodologies....
In PersonResponsibilities : Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system....
In PersonWe are seeking a dynamic and personable IT Manager, Support, to lead our IT Support team....
In PersonDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in New York
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Help Desk Management
- Remote Support
- Windows 10
- IT Operations
- IT Leadership
- Technical Troubleshooting
- Problem Management
- SQL Server Integration Services
- Apple OS X
- System Engineering
- Windows OS
- Data Governance
- Application Support
- MacOS
- Knowledge Management
- Service Delivery
- IT Service Management
- Computer Science
- Operating Systems
- Mobile Device Management
- Change Control
- IT Support
- Incident Management
- Engineering Management
- ServiceNow
- Help Desk Support
- Zendesk
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Agile
- JIRA
- Continuous Improvement
- Microsoft Active Directory
- Customer Satisfaction
- Liaison
- Technical Support
- Information Technology
- Engineering
- Microsoft Windows
- Networking
- Implementation
- Prioritizing
- Military Background
- Troubleshooting
- Reporting
- Documentation
- Collaboration
- Mentoring
- Coaching
- Employee Development
- Flexibility
- Bachelor's Degree
- Education Experience
- Problem Solving
- Project Management
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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