Help Desk Manager Jobs in New York
This role combines hands-on technical depth with disciplined service management and a passion for customer experience....
HybridComputer Systems Manager, Level 3 (Service Desk Manager) - Provisional
- Lehman College
- Bronx, NY
- 8 days ago
- Bronx, NY
- 8 days ago
-Strong knowledge of IT service management practices and support workflows. -Experience using an IT service management platform such as ServiceNow....
In Person- Essen Medical Associates
- New York, NY
- 8 days ago
- New York, NY
- 8 days ago
Supports end users with at-the-elbow go-live support, post-live refresher, optimization, new hire, and skills-enhancement training Qualifications Bachelor's degree Minimum 2-4 years experience managing...
In Personhighly preferred. - Strong understanding of IT service management (e.g., ITIL concepts such as incident, problem, and change management). 55a Program This position is also open to qualified persons...
In PersonApplication Support Specialist
- New York City, NY
- Queens Village, NY
- 13 days ago
- Queens Village, NY
- 13 days ago
related to information technology service management, process management, operations; Education and/or experience which is equivalent to "1" or "2" above....
In PersonSecond Level IT Service Desk Manager Bay Shore, NY, USA
- Sun Life Financial, Inc.
- Bay Shore, NY
- 16 days ago
- Bay Shore, NY
- 16 days ago
performance metrics Oversee all messaging to users that come from the Service desk Support and dotted line reporting for the Major Incident Management program (MIMs) Conduct trend analysis to identify...
In PersonAssists the TSOA IT Leadership in service delivery and operational excellence across IT services, including user support in infrastructure, systems, and endpoints....
In PersonSecond Level IT Service Desk Manager
- Sun Life Financial, Inc.
- Bay Shore, NY
- 20 days ago
- Bay Shore, NY
- 20 days ago
performance metrics Oversee all messaging to users that come from the Service desk Support and dotted line reporting for the Major Incident Management program (MIMs) Conduct trend analysis to identify...
In Personapply(record.id,meta)" mousedown="lyte-button => check(event)" final final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
In PersonHelp test, implement, and support applications. Maintain current and accurate support documentation used by Service Desk for initial support....
In PersonCoordinate seamlessly with India-based support team to ensure maximum support coverage and exceptional client experience....
In PersonCommodities Application Support Specialist
- Scotiabank
- New York, NY
- 30+ days ago
- New York, NY
- 30+ days ago
This will include support around production and non-production application deployments, application support and end of day batches....
In PersonEpic Cogito SSIS Application Support Specialist 6062518
- Accenture
- Albany, NY
- 30+ days ago
- Albany, NY
- 30+ days ago
Provide project support from design through hypercare utilizing Agile and/or Adaptive project management methodologies....
In PersonProject Assistant (Application Support Specialist) (Helen Hayes Hospital) - 93703
- State of New York
- West Haverstraw, NY
- 30+ days ago
- West Haverstraw, NY
- 30+ days ago
of the Project Assistant item will serve as Application Support Specialist and will manage and support computer programs dealing with the most sensitive hospital information including medical records...
In PersonManaging Director, Application Support Manager
- BNY
- New York, NY
- 30+ days ago
- New York, NY
- 30+ days ago
software applications within the organization that align to the proper controls to support the production environment....
In PersonDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in New York
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Help Desk Management
- Windows 10
- Remote Support
- Public Key Infrastructure
- IT Leadership
- IT Operations
- Technical Troubleshooting
- Problem Management
- Knowledge Management
- Data Governance
- SQL Server Integration Services
- Application Support
- MacOS
- Operating Systems
- IT Service Management
- Service Delivery
- Change Control
- Mobile Device Management
- Computer Science
- IT Support
- Zendesk
- Incident Management
- Help Desk Support
- ServiceNow
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Agile
- JIRA
- Continuous Improvement
- Customer Satisfaction
- Microsoft Active Directory
- Liaison
- Technical Support
- Information Technology
- Engineering
- Microsoft Windows
- Networking
- Implementation
- Process Improvement
- Military Background
- Troubleshooting
- Reporting
- Documentation
- Prioritizing
- Collaboration
- Mentoring
- Coaching
- Employee Development
- Flexibility
- Bachelor's Degree
- Research Skills
- Problem Solving
- Project Management
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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