Help Desk Manager Jobs in Somerville, MA
IT Application Support Specialist
- Pinnacle Technical Resources Inc
- Boston, MA (2 miles from Somerville, MA)
- 4 days ago
- Boston, MA (2 miles from Somerville, MA)
- 4 days ago
production support for insurance applications....
RemoteWeb Application Support Specialist 1 - SCON
- ASM Research, An Accenture Federal Services Company
- Boston, MA (2 miles from Somerville, MA)
- 7 days ago
- Boston, MA (2 miles from Somerville, MA)
- 7 days ago
Provide first line of support, performing initial incident management and triage. + May use FAQ tools and/or knowledge bases to resolve user requests. + analyzes problems and provides technical assistance...
HybridIT Service Desk Manager - Hybrid
- Greene King
- Stoughton, MA (18 miles from Somerville, MA)
- 10 days ago
- Stoughton, MA (18 miles from Somerville, MA)
- 10 days ago
A solid understanding of ITIL practices and incident management. Ability to analyse performance trends and drive operational improvements....
Hybrid- Massachusetts Executive Office of Health and Human Services
- Boston, MA (2 miles from Somerville, MA)
- 15 days ago
- Boston, MA (2 miles from Somerville, MA)
- 15 days ago
OSD projects Contribute subject matter expertise, coordinate deliverables, and help drive successful project outcomes Provide OSD Service Desk Tier II Support Deliver technical support to Buyers and...
HybridApplication Support Specialist I
- Zurich NA
- Boston, MA (2 miles from Somerville, MA)
- 30+ days ago
- Boston, MA (2 miles from Somerville, MA)
- 30+ days ago
Complies with IT service management governance, standards and polices. Provides input for service level performance reports to the business generating improvement actions where necessary....
Remote Full TimeService Delivery Manager - Service Desk - ITSM (SECRET clearance required)
- Red River
- Lexington, MA (8 miles from Somerville, MA)
- 30+ days ago
- Lexington, MA (8 miles from Somerville, MA)
- 30+ days ago
The ideal candidate is a dynamic leader with deep expertise in IT Service Management (ITSM), ITIL best practices, and hands-on experience with ServiceNow....
In PersonService Desk Manager (USAF Cloud One)
- Leidos
- Bedford, MA (12 miles from Somerville, MA)
- 30+ days ago
- Bedford, MA (12 miles from Somerville, MA)
- 30+ days ago
This is an exciting opportunity to use your experience help modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and...
In PersonEpic Cogito SSIS Application Support Specialist 6062518
- Accenture
- Boston, MA (2 miles from Somerville, MA)
- 45+ days ago
- Boston, MA (2 miles from Somerville, MA)
- 45+ days ago
Provide project support from design through hypercare utilizing Agile and/or Adaptive project management methodologies....
In PersonDemographic Data for Somerville, MA
Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.
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Salary for Help Desk Manager Jobs in Somerville, MA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Somerville, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Help Desk Management
- Remote Support
- Windows 10
- IT Operations
- IT Leadership
- BMC Remedy
- Technical Troubleshooting
- Problem Management
- SQL Server Integration Services
- Windows OS
- Knowledge Management
- Data Governance
- Application Support
- MacOS
- Operating Systems
- Service Delivery
- IT Service Management
- Citrix
- Computer Science
- Mobile Device Management
- Change Control
- IT Support
- Incident Management
- ServiceNow
- Help Desk Support
- Zendesk
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Agile
- JIRA
- Continuous Improvement
- Microsoft Active Directory
- Customer Satisfaction
- Liaison
- Technical Support
- Information Technology
- Engineering
- Microsoft Windows
- Networking
- Implementation
- Prioritizing
- Troubleshooting
- Reporting
- Documentation
- Collaboration
- Mentoring
- Coaching
- Employee Development
- Flexibility
- Bachelor's Degree
- Problem Solving
- Project Management
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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