Help Desk Manager Jobs in Cambridge, MA
- HealthEdge
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
teams across multiple time zones Experience supporting organizations of 5,000+ employees in complex, multi-site environments Deep expertise in ITSM frameworks (ITIL v3 or v4 certification strongly...
Remote- Service Global, Inc.
- Boston, MA (3 miles from Cambridge, MA)
- 11 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 11 days ago
Good to have - knowledge and experience of supporting MAC devices and tablets Experience with Service management tool - ex - Service now Should have good expertise on EUC tools, remote support tools...
In PersonAdditionally, you will document key deskside support processes, create training materials, and uphold support standards....
In PersonSenior Application Support Specialist
- Bright Horizons
- Newton, MA (3 miles from Cambridge, MA)
- 27 days ago
- Newton, MA (3 miles from Cambridge, MA)
- 27 days ago
The Senior Applications Specialist - Support role is focused on the support of operational management applications primarily for full service care....
In PersonITIL Service Desk Manager_VOIP_Cisco exp_W2
- US IT Solutions Inc
- Cambridge, MA
- 90+ days ago
- Cambridge, MA
- 90+ days ago
Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...
In PersonITIL Service Desk Manager_VOICE_ITSM_W2
- US IT Solutions Inc
- Cambridge, MA
- 90+ days ago
- Cambridge, MA
- 90+ days ago
Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...
In PersonDemographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Cambridge, MA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Software Installation
- Healthcare IT
- Windows 7
- Remote Support
- Problem Management
- IT Leadership
- Windows 10
- Technical Troubleshooting
- Application Support
- Windows OS
- Service Now PaaS
- Drupal CMS
- IT Service Management
- Windows Server
- Service Delivery
- MacOS
- Operating Systems
- IT Support
- Incident Management
- VoIP
- Mobile Device Management
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Installation
- Resolution
- Microsoft Office 365
- Data Management
- Customer Satisfaction
- Continuous Improvement
- Telecom
- Microsoft SharePoint
- Microsoft Active Directory
- Financial Management
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Collaboration
- Documentation
- Military Background
- Troubleshooting
- Prioritizing
- Process Improvement
- Verbal Communication
- Reporting
- Telephone Skills
- Mentoring
- Coaching
- Employee Development
- Education Experience
- Bachelor's Degree
- Computer Skills
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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