Help Desk Manager Jobs in Woodlawn, MD
- Windsor Mill, MD (3 miles from Woodlawn, MD)
- 4 days ago
- Windsor Mill, MD (3 miles from Woodlawn, MD)
- 4 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using ServiceNow application for logging tickets and requests....
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD (5 miles from Woodlawn, MD)
- 60+ days ago
- Baltimore, MD (5 miles from Woodlawn, MD)
- 60+ days ago
Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...
Software Application Support Specialist
- Fulton, MD (15 miles from Woodlawn, MD)
- 60+ days ago
- Fulton, MD (15 miles from Woodlawn, MD)
- 60+ days ago
We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
- Columbia, MD (12 miles from Woodlawn, MD)
- 60+ days ago
- Columbia, MD (12 miles from Woodlawn, MD)
- 60+ days ago
Requirements Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support...
Demographic Data for Woodlawn, MD
Moving to Woodlawn, MD? Find some basic demographic data about Woodlawn, MD below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Woodlawn, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Woodlawn, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Client Support
- Systems Center Configuration Manager
- Hardware Support
- Problem Management
- Technical Troubleshooting
- IT Operations
- VPN
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Service Delivery
- Application Support
- Service Now PaaS
- Infrastructure Management
- Knowledge Management
- Zendesk
- Operating Systems
- Windows 10
- Information Technology Management
- Mobile Device Management
- Incident Management
- Computer Science
- VoIP
- IT Support
- ServiceNow
- Help Desk Support
- ITIL
- Mac Skills
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Engineering
- Microsoft Active Directory
- Affirmative Action
- Technical Support
- Networking
- Microsoft Windows
- Implementation
- Process Improvement
- Troubleshooting
- Prioritizing
- Interpersonal Skills
- Collaboration
- Documentation
- Mentoring
- Reporting
- Policy Development
- Coaching
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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