Help Desk Manager Jobs in Maryland
This individual will be responsible for the following: -Supporting Montgomery County and performing support to computers, tablets and phones....
In Personmanagement or Service Desk experience, including leadership of Tier I and Tier II teams Experience supporting large federal or government IT environments Strong knowledge of ITIL processes Experience...
In PersonWarehouse Deskside Support Technician
- Insight Global
- Hagerstown, MD
- 25 days ago
- Hagerstown, MD
- 25 days ago
This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office...
In Personas a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
In PersonDemographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Software Installation
- Oracle SQL*PLUS
- Remote Support
- Windows 10
- Unix/Linux
- Public Key Infrastructure
- IT Operations
- IT Leadership
- Technical Troubleshooting
- Problem Management
- Windows OS
- Data Governance
- Application Support
- MacOS
- Knowledge Management
- SQL Server Integration Services
- IT Service Management
- Change Control
- Mobile Device Management
- VoIP
- Operating Systems
- Service Delivery
- UNIX
- Computer Science
- IT Support
- Incident Management
- ServiceNow
- Help Desk Support
- ITIL
- Disaster Recovery
- Optimization
- Installation
- Microsoft Office 365
- Resolution
- Customer Satisfaction
- Agile
- Estimating
- Continuous Improvement
- Microsoft Active Directory
- Liaison
- Information Technology
- Technical Support
- Risk Management
- Engineering
- Microsoft Windows
- Implementation
- Military Background
- Collaboration
- Reporting
- Prioritizing
- Documentation
- Troubleshooting
- Coaching
- Mentoring
- Employee Development
- Bachelor's Degree
- Flexibility
- Project Management
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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