Help Desk Manager Jobs in Maryland
Responsibilities Position Overview The Manager of Tier 2 Deskside Support leads a large, geographically distributed team of Tier 2 Help Desk Technicians who provide on-site deskside support and handle...
In PersonThis individual will be responsible for the following: -Supporting Montgomery County and performing support to computers, tablets and phones....
In PersonWarehouse Deskside Support Technician
- Insight Global
- Hagerstown, MD
- 15 days ago
- Hagerstown, MD
- 15 days ago
This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office...
In PersonApplication Support Specialist ? Procure to Pay
- iQuasar
- Laurel, MD
- 20 days ago
- Laurel, MD
- 20 days ago
Application Support Specialist? Procure to Pay iQuasar LLC is seeking an Oracle EBS Sr. Application Support Specialist in Laurel Maryland....
In Person Contractas a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
In PersonThis position performs Service Desk Management and leads all customer support, service level requirements, customer service training, and Information Technology Services Management (ITSM)....
In Person- Edgewater Federal Solutions
- Frederick, MD
- 27 days ago
- Frederick, MD
- 27 days ago
This role provides advanced customer support and subjectmatter expertise in a structured, compliancedriven service desk supporting enterprise users....
Remote- UM23 Bowie State University (BSU)
- Bowie, MD
- 28 days ago
- Bowie, MD
- 28 days ago
ITIL Foundation - IT Service Management Certification. Part - time telecommuting authorized....
RemoteLeidos has an opening for a Deskside Support Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice....
In PersonDemographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Help Desk Management
- Remote Support
- Windows 10
- IT Operations
- IT Leadership
- SQL Server Integration Services
- BMC Remedy
- Problem Management
- Apple OS X
- System Engineering
- Technical Troubleshooting
- IT Service Management
- Knowledge Management
- Windows OS
- Data Governance
- Service Delivery
- Application Support
- MacOS
- Computer Science
- Operating Systems
- Mobile Device Management
- Change Control
- Incident Management
- IT Support
- Engineering Management
- Citrix
- ServiceNow
- Help Desk Support
- Zendesk
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Agile
- JIRA
- Continuous Improvement
- Microsoft Active Directory
- Customer Satisfaction
- Liaison
- Technical Support
- Information Technology
- Engineering
- Microsoft Windows
- Prioritizing
- Military Background
- Mentoring
- Troubleshooting
- Reporting
- Documentation
- Collaboration
- Budgets
- Coaching
- Employee Development
- Flexibility
- Bachelor's Degree
- Education Experience
- Problem Solving
- Microsoft Office
- Project Management
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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