Help Desk Manager Jobs in Silver Spring, MD
Help Desk Lead (with CIAC certification)
- Ascella Technologies
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
Desk support Experience with ticket management systems like Remedy or ServiceNow Ability to provide weekly coverage reports and performance metrics Strong verbal and written communication skills is...
In PersonHelp Desk Supervisor/Sr. User Trainer Help Desk Supervisor/Sr. User Trainer
- Leidos
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
In PersonService Desk Manager, AI Product
- Cloudforce
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
At Cloudforce, we're seeking a Product Support Manager to oversee the daily operations of our nebulaONE AI product support team....
HybridUnclassified Help Desk Manager - Top Secret clearance
- General Dynamics
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support....
In Person- Strategic Resources
- Washington, DC (9 miles from Silver Spring, MD)
- 4 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 4 days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
In Person- Insight Global
- Arlington, VA (10 miles from Silver Spring, MD)
- 4 days ago
- Arlington, VA (10 miles from Silver Spring, MD)
- 4 days ago
Familiarity with Atlassian Analytics and JIRA Service Management dashboards Knowledge of predictive modeling and statistical techniques....
In Person- Orbis Sibro, Inc.
- Washington, DC (9 miles from Silver Spring, MD)
- 4 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 4 days ago
Experience with IT service management (ITSM) principles and ticketing systems....
In PersonHelp Desk Supervisor/Sr. User Trainer
- Leidos
- Riverdale, MD (6 miles from Silver Spring, MD)
- 5 days ago
- Riverdale, MD (6 miles from Silver Spring, MD)
- 5 days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
In PersonSenior IT Service Desk Manager
- Leidos
- Fort Belvoir, VA (23 miles from Silver Spring, MD)
- 5 days ago
- Fort Belvoir, VA (23 miles from Silver Spring, MD)
- 5 days ago
Leidos is seeking a dynamic and experienced Senior IT Service Desk Manager to support a large, high-profile DOD contract in Fort Belvoir, VA....
In Person- Insight Global
- Windsor Mill, MD (24 miles from Silver Spring, MD)
- 8 days ago
- Windsor Mill, MD (24 miles from Silver Spring, MD)
- 8 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
In PersonDeskside Support Manager - Tier 2
- IntelliDyne
- Washington, DC (9 miles from Silver Spring, MD)
- 14 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 14 days ago
Support Center Manager or Desktop Support Manager) prior to start Possess one of the following certifications or demonstrated equivalent experience: MCP, MCSA or MCSE certification Clearance: Must have...
In Person- General Dynamics Information Technology
- Washington, DC (9 miles from Silver Spring, MD)
- 14 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 14 days ago
Team player with good communication, organizational, and strong interpersonal skills. - Able to prioritize and drive to results with a high emphasis on quality Experience using IT Service Management...
In Person- Koniag Government Services
- Washington, DC (9 miles from Silver Spring, MD)
- 15 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 15 days ago
The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: Be responsible for overall management support and coordination for Help Desk support...
In PersonApplication Support Specialist
- Intellect Solutions
- Vienna, VA (14 miles from Silver Spring, MD)
- 18 days ago
- Vienna, VA (14 miles from Silver Spring, MD)
- 18 days ago
CloudWatch, ticketing systems User & Stakeholder Support...
In Person- Penta Group
- Washington, DC (9 miles from Silver Spring, MD)
- 21 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 21 days ago
Participate in or lead projects involving new tools, service enhancements, and support process improvements - Oversee helpdesk tools for ticketing, remote support, and asset management. -- Maintain...
In PersonDemographic Data for Silver Spring, MD
Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Silver Spring, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Silver Spring, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Software Installation
- Microsoft Lync
- Remote Support
- Windows 7
- Problem Management
- IT Leadership
- Windows 10
- Technical Troubleshooting
- Application Support
- Windows OS
- Knowledge Management
- Drupal CMS
- IT Service Management
- User Experience
- Service Delivery
- Incident Management
- MacOS
- Operating Systems
- IT Support
- VoIP
- Mobile Device Management
- Computer Science
- Help Desk Support
- ServiceNow
- ITIL
- Resolution
- Microsoft Office 365
- Customer Satisfaction
- Continuous Improvement
- Telecom
- Microsoft SharePoint
- Microsoft Active Directory
- Key Performance Indicator
- Financial Management
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Collaboration
- Documentation
- Military Background
- Troubleshooting
- Prioritizing
- Verbal Communication
- Reporting
- Telephone Skills
- Mentoring
- Coaching
- Employee Development
- Education Experience
- Bachelor's Degree
- Computer Skills
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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