Help Desk Manager Jobs in Poolesville, MD
Senior Program Manager - Service Desk in Ashburn
- Energy Jobline ZR
- Ashburn, VA (6 miles from Poolesville, MD)
- 1 day ago
- Ashburn, VA (6 miles from Poolesville, MD)
- 1 day ago
Job DescriptionJob Description Our client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency....
Hybrid- CGI Group, Inc.
- Arlington, VA (23 miles from Poolesville, MD)
- 3 days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 3 days ago
support....
In Person- CGI Group, Inc.
- Arlington, VA (23 miles from Poolesville, MD)
- 3 days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 3 days ago
Experience with IT service management (ITSM) frameworks (e.g., ITIL) is often preferred....
In Person- Optimal Networks
- Rockville, MD (14 miles from Poolesville, MD)
- 10 days ago
- Rockville, MD (14 miles from Poolesville, MD)
- 10 days ago
. - Desktop Operating Systems - Windows and macOS - Software Support across various types of software (e.g., MS Office, POS system, accounting software etc.) - User Administration and Identity Management...
In PersonManager Technical Support, OMHS Integration and Deployment (I&D)
- Amazon
- Arlington, VA (23 miles from Poolesville, MD)
- 13 days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 13 days ago
Description We are seeking a Senior Manager to lead our After-Market Support team responsible for providing comprehensive technical support for our operations across North America....
In Person- Eclaro
- Arlington, VA (23 miles from Poolesville, MD)
- 23 days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 23 days ago
Thorough knowledge, fulfilling requests and resolving incidents related to end user technologies involving laptops (Windows), printers, mobile devices, Windows 10, Active Directory, SharePoint, Teams...
In PersonSenior Application Support Specialist
- EXIGER
- McLean, VA (18 miles from Poolesville, MD)
- 30+ days ago
- McLean, VA (18 miles from Poolesville, MD)
- 30+ days ago
Familiarity with Unix/Linux Operating Systems and scripting languages - Bash and Perl, Python scripting and SQL. Excellent communication skills, both verbal and written....
Hybrid- Perspecta
- Arlington, VA (23 miles from Poolesville, MD)
- 30+ days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 30+ days ago
Oversee Tier 1 Service Desk support, (e.g., Service Desk as a Service (SDaaS), ITSM Software as a Service (SaaS), enterprise end-user support, and overall escalation support)....
In Person- ValidaTek
- McLean, VA (18 miles from Poolesville, MD)
- 30+ days ago
- McLean, VA (18 miles from Poolesville, MD)
- 30+ days ago
Ability to lead and guide a team, providing technical direction and support. Deep knowledge of enterprise hardware, software, networking, and security protocols. A TS/SCI clearance....
In PersonPart-Time Deskside Support Technician in Tempe, AZ
- Central Arizona College
- Manassas, VA (24 miles from Poolesville, MD)
- 45+ days ago
- Manassas, VA (24 miles from Poolesville, MD)
- 45+ days ago
: Provide friendly, professional assistance through our Client Center (Tech Bar) + Documentation: Maintain accurate IT service management records and ticketing updates + Relationship Building: Contribute...
In Person- SiloSmashers
- Arlington, VA (23 miles from Poolesville, MD)
- 90+ days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 90+ days ago
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award....
In PersonDesktop Support Services Help Desk Lead
- ManTech
- Herndon, VA (9 miles from Poolesville, MD)
- 90+ days ago
- Herndon, VA (9 miles from Poolesville, MD)
- 90+ days ago
providing efficient help desk support and services to the enterprise....
In Person- ValidaTek
- Arlington, VA (23 miles from Poolesville, MD)
- 90+ days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 90+ days ago
Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers...
In PersonDemographic Data for Poolesville, MD
Moving to Poolesville, MD? Find some basic demographic data about Poolesville, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Poolesville, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Poolesville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Remote Desktop Protocol
- LAN
- Systems Center Configuration Manager
- BMC Remedy
- Remote Support
- IT Leadership
- Virus Removal
- Technical Troubleshooting
- Problem Management
- IT Operations
- Network Operations
- Infrastructure Management
- Service Now PaaS
- Windows OS
- Application Support
- Windows 10
- IT Service Management
- Service Delivery
- Incident Management
- Operating Systems
- Mobile Device Management
- MacOS
- Pivot Tables
- IT Support
- Computer Science
- Routing
- ServiceNow
- ITIL
- Help Desk Support
- Installation
- Microsoft Office 365
- Resolution
- Root Cause Analysis
- Customer Satisfaction
- Continuous Improvement
- Technical Support
- Microsoft Active Directory
- Information Technology
- Networking
- Engineering
- Microsoft Windows
- Troubleshooting
- Process Improvement
- Prioritizing
- Documentation
- Collaboration
- Coaching
- Reporting
- Mentoring
- Bachelor's Degree
- Policy Development
- Education Experience
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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