Help Desk Manager Jobs in Laurel, MD
Contract Writing System Service Desk Manager
- LMI
- Tysons, VA (20 miles from Laurel, MD)
- 2 days ago
- Tysons, VA (20 miles from Laurel, MD)
- 2 days ago
Applies deep knowledge of service management to lead continuous improvement of service provided to the Army Contracting Enterprise (ACE)....
RemoteManager, Tier 2 Deskside Support
- Perspecta
- Washington, DC (16 miles from Laurel, MD)
- 2 days ago
- Washington, DC (16 miles from Laurel, MD)
- 2 days ago
Responsibilities Position Overview The Manager of Tier 2 Deskside Support leads a large, geographically distributed team of Tier 2 Help Desk Technicians who provide on-site deskside support and handle...
In Person- Kyndryl
- Washington, DC (16 miles from Laurel, MD)
- 6 days ago
- Washington, DC (16 miles from Laurel, MD)
- 6 days ago
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
In Person- Constellation West
- Alexandria, VA (21 miles from Laurel, MD)
- 6 days ago
- Alexandria, VA (21 miles from Laurel, MD)
- 6 days ago
Many positions supporting the U.S. federal government require our employees to be granted security clearances....
In Person- Actionet, Inc.
- Arlington, VA (18 miles from Laurel, MD)
- 6 days ago
- Arlington, VA (18 miles from Laurel, MD)
- 6 days ago
Position: Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of...
In PersonVtc Scheduling & Queue Manager
- CompQsoft, Inc.
- Alexandria, VA (21 miles from Laurel, MD)
- 7 days ago
- Alexandria, VA (21 miles from Laurel, MD)
- 7 days ago
, or Service Management (ITSM)....
In Person- Inovalon
- Bowie, MD (10 miles from Laurel, MD)
- 9 days ago
- Bowie, MD (10 miles from Laurel, MD)
- 9 days ago
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and...
In PersonApplication Support Specialist, (Consultant, Business & Product
- Fearless
- Baltimore, MD (19 miles from Laurel, MD)
- 11 days ago
- Baltimore, MD (19 miles from Laurel, MD)
- 11 days ago
These events range from one to five days in length and require full on-site participation Your Responsibilities in this Role: Provide Tier 1 and Tier 2 help desk support for LMS users, including troubleshooting...
In Person- Craytek
- Washington, DC (16 miles from Laurel, MD)
- 11 days ago
- Washington, DC (16 miles from Laurel, MD)
- 11 days ago
ROLES AND RESPONSIBILITIES Be the on-site service desk manager overseeing a 15-person team Manage and track service desk workflow using IVANTI HEAT Information Technology Service Management System (...
In PersonHelpdesk Manager - General Team
- Edgewater Federal Solutions
- Alexandria, VA (21 miles from Laurel, MD)
- 12 days ago
- Alexandria, VA (21 miles from Laurel, MD)
- 12 days ago
Prior experience on a government contract supporting DoD end users....
In PersonApplication Support Specialist, (Consultant, Business & Product Delivery)
- Fearless
- Baltimore, MD (19 miles from Laurel, MD)
- 13 days ago
- Baltimore, MD (19 miles from Laurel, MD)
- 13 days ago
These events range from one to five days in length and require full on-site participation Your Responsibilities in this Role: Provide Tier 1 and Tier 2 help desk support for LMS users, including troubleshooting...
In PersonManager, Tier II Deskside Support
- Perspecta
- Germantown, MD (21 miles from Laurel, MD)
- 14 days ago
- Germantown, MD (21 miles from Laurel, MD)
- 14 days ago
Responsibilities Position Overview The Manager of Tier 2 Deskside Support leads a large, geographically distributed team of Tier 2 Help Desk Technicians who provide on-site deskside support and handle...
In Person- Integral Consulting Services Inc.
- McLean, VA (18 miles from Laurel, MD)
- 19 days ago
- McLean, VA (18 miles from Laurel, MD)
- 19 days ago
Qualifications Required: Bachelor's Degree with 10 years of experience in IT support 5 years of support as a Help Desk Manager Knowledge of ServiceNow ITIL v4 Certified Secret Clearance Preferred: Experience...
In Person- TEKsystems
- Washington, DC (16 miles from Laurel, MD)
- 19 days ago
- Washington, DC (16 miles from Laurel, MD)
- 19 days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In Person- RWD Consulting, LLC
- Washington, DC (16 miles from Laurel, MD)
- 22 days ago
- Washington, DC (16 miles from Laurel, MD)
- 22 days ago
Location: Washington, DC-On-Site Only-Must Be a US Citizen-No Sponsorship 5+ years IT help desk management in federal/government settings....
In PersonDemographic Data for Laurel, MD
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Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Laurel, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Laurel, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Help Desk Management
- IT Operations
- Remote Support
- IT Leadership
- Windows 10
- Routers
- Apex
- SQL Server Integration Services
- BMC Remedy
- Technical Troubleshooting
- Problem Management
- Technical Leadership
- Switches
- IT Service Management
- Windows OS
- Data Governance
- Service Delivery
- Application Support
- MacOS
- Change Control
- Computer Science
- Operating Systems
- Mobile Device Management
- Knowledge Management
- IT Support
- Incident Management
- ServiceNow
- Help Desk Support
- Zendesk
- ITIL
- Optimization
- Microsoft Office 365
- Problem Resolution
- Installation
- Resolution
- Agile
- Microsoft Active Directory
- Customer Satisfaction
- Continuous Improvement
- Liaison
- Information Technology
- Technical Support
- Staffing
- Engineering
- Microsoft Windows
- Written Communication
- Prioritizing
- Customer Relations
- Troubleshooting
- Collaboration
- Documentation
- Mentoring
- Reporting
- Coaching
- Employee Development
- Flexibility
- Project Management
- Problem Solving
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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