Help Desk Manager Jobs in Glyndon, MD
- Jobs for Humanity
- Baltimore, MD (15 miles from Glyndon, MD)
- 30+ days ago
- Baltimore, MD (15 miles from Glyndon, MD)
- 30+ days ago
About this position The Help Desk Manager plays a critical role in leading day-to-day IT support operations while driving long-term improvements across the service function....
In Person- Insight Global
- Windsor Mill, MD (9 miles from Glyndon, MD)
- 30+ days ago
- Windsor Mill, MD (9 miles from Glyndon, MD)
- 30+ days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
In PersonHelp Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Glyndon, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Glyndon, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Sybase
- Apple OS X
- IT Strategy
- IT Operations
- Problem Management
- IT Leadership
- BMC Remedy
- Windows 10
- Remote Support
- Technical Troubleshooting
- Application Support
- Service Now PaaS
- Windows OS
- SQL Server Integration Services
- Computer Operations
- IT Service Management
- MacOS
- Service Delivery
- Incident Management
- Operating Systems
- User Experience
- Mobile Device Management
- VoIP
- IT Support
- Zendesk
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Optimization
- Microsoft Office 365
- Resolution
- Customer Satisfaction
- Continuous Improvement
- JIRA
- Onboarding
- Technical Support
- Microsoft Active Directory
- Information Technology
- Engineering
- Affirmative Action
- Microsoft Windows
- Collaboration
- Troubleshooting
- Military Background
- Prioritizing
- Process Improvement
- Documentation
- Reporting
- Mentoring
- Coaching
- Employee Development
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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