Help Desk Manager Jobs in Catonsville, MD
Service Desk Request Queue Manager
- Link Solutions, Inc.
- Hyattsville, MD (24 miles from Catonsville, MD)
- 10 hours ago
- Hyattsville, MD (24 miles from Catonsville, MD)
- 10 hours ago
Preferred: * Information Technology Infrastructure Library (ITIL) v4 certification. * A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019,...
In Personsatisfaction.* The ideal candidate must demonstrate a high level of commitment and flexibility, with the ability to work and support a dynamic shift schedule.* Provide support and identify training...
In PersonIT Service Desk Manager / Hybrid - PMP & ITIL Certified /Secret or TS Cleared
- IBSS Corporation
- Silver Spring, MD (21 miles from Catonsville, MD)
- 11 hours ago
- Silver Spring, MD (21 miles from Catonsville, MD)
- 11 hours ago
support....
HybridHelp Desk Supervisor - TS/SCI w/Poly
- General Dynamics
- Annapolis, MD (21 miles from Catonsville, MD)
- 4 days ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 4 days ago
Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support...
In Person- Jobs for Humanity
- Baltimore, MD (6 miles from Catonsville, MD)
- 5 days ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 5 days ago
About this position The Help Desk Manager plays a critical role in leading day-to-day IT support operations while driving long-term improvements across the service function....
In PersonHelp Desk Supervisor - TS/SCI w/Poly
- General Dynamics Information Technology
- Annapolis Junction, MD (9 miles from Catonsville, MD)
- 6 days ago
- Annapolis Junction, MD (9 miles from Catonsville, MD)
- 6 days ago
Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support...
In PersonIncident/Problem/Queue Manager
- Leidos
- Bowie, MD (18 miles from Catonsville, MD)
- 7 days ago
- Bowie, MD (18 miles from Catonsville, MD)
- 7 days ago
technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
In Person- Insight Global
- Windsor Mill, MD (5 miles from Catonsville, MD)
- 17 days ago
- Windsor Mill, MD (5 miles from Catonsville, MD)
- 17 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
In Person- NLX
- Annapolis, MD (21 miles from Catonsville, MD)
- 18 days ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 18 days ago
Operations Support Manager We're looking for an experienced Operations Support Manager to lead the delivery of day-to-day services for our clients' Photolab imaging equipment....
RemoteApplication Support Specialist
- CACI
- College Park, MD (20 miles from Catonsville, MD)
- 90+ days ago
- College Park, MD (20 miles from Catonsville, MD)
- 90+ days ago
supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed...
RemoteDemographic Data for Catonsville, MD
Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Catonsville, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Catonsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- ITIL Certified
- LAN
- ConnectWise
- Remote Support
- Virus Removal
- Problem Management
- IT Operations
- DHCP
- Windows 10
- Windows OS
- Infrastructure Management
- Application Support
- IT Service Management
- Incident Management
- Network Administration
- Skype
- Service Delivery
- MacOS
- Operating Systems
- Mobile Device Management
- VoIP
- Knowledge Management
- IT Support
- Information Technology Management
- Pivot Tables
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Microsoft Office 365
- Installation
- Root Cause Analysis
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Information Technology
- Technical Support
- Microsoft Active Directory
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Military Background
- Collaboration
- Process Improvement
- Documentation
- Reporting
- Mentoring
- Employee Development
- Education Experience
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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