Help Desk Manager Jobs in Capitol Heights, MD
- Strategic Resources
- Washington, DC (10 miles from Capitol Heights, MD)
- 1 day ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 1 day ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
In Person- Insight Global
- Arlington, VA (13 miles from Capitol Heights, MD)
- 1 day ago
- Arlington, VA (13 miles from Capitol Heights, MD)
- 1 day ago
Familiarity with Atlassian Analytics and JIRA Service Management dashboards Knowledge of predictive modeling and statistical techniques....
In Person- Orbis Sibro, Inc.
- Washington, DC (10 miles from Capitol Heights, MD)
- 1 day ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 1 day ago
Experience with IT service management (ITSM) principles and ticketing systems....
In Person- GovCIO
- Washington, DC (10 miles from Capitol Heights, MD)
- 1 day ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 1 day ago
Overview The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment....
In PersonHelp Desk Supervisor/Sr. User Trainer
- Leidos
- Accokeek, MD (23 miles from Capitol Heights, MD)
- 2 days ago
- Accokeek, MD (23 miles from Capitol Heights, MD)
- 2 days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
In PersonSenior IT Service Desk Manager
- Leidos
- Fort Belvoir, VA (24 miles from Capitol Heights, MD)
- 2 days ago
- Fort Belvoir, VA (24 miles from Capitol Heights, MD)
- 2 days ago
Leidos is seeking a dynamic and experienced Senior IT Service Desk Manager to support a large, high-profile DOD contract in Fort Belvoir, VA....
In Person- Insight Global
- Windsor Mill, MD (24 miles from Capitol Heights, MD)
- 5 days ago
- Windsor Mill, MD (24 miles from Capitol Heights, MD)
- 5 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
In PersonDeskside Support Manager - Tier 2
- IntelliDyne
- Washington, DC (10 miles from Capitol Heights, MD)
- 11 days ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 11 days ago
Support Center Manager or Desktop Support Manager) prior to start Possess one of the following certifications or demonstrated equivalent experience: MCP, MCSA or MCSE certification Clearance: Must have...
In Person- General Dynamics Information Technology
- Washington, DC (10 miles from Capitol Heights, MD)
- 11 days ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 11 days ago
Team player with good communication, organizational, and strong interpersonal skills. - Able to prioritize and drive to results with a high emphasis on quality Experience using IT Service Management...
In Person- Koniag Government Services
- Washington, DC (10 miles from Capitol Heights, MD)
- 11 days ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 11 days ago
The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: Be responsible for overall management support and coordination for Help Desk support...
In PersonApplication Support Specialist
- Intellect Solutions
- Vienna, VA (19 miles from Capitol Heights, MD)
- 15 days ago
- Vienna, VA (19 miles from Capitol Heights, MD)
- 15 days ago
CloudWatch, ticketing systems User & Stakeholder Support...
In Person- Penta Group
- Washington, DC (10 miles from Capitol Heights, MD)
- 17 days ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 17 days ago
Participate in or lead projects involving new tools, service enhancements, and support process improvements - Oversee helpdesk tools for ticketing, remote support, and asset management. -- Maintain...
In Person- AINS LLC DBA OPEXUS
- Washington, DC (10 miles from Capitol Heights, MD)
- 23 days ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 23 days ago
Role Summary: As the GLAAS Help Desk Manager, you’ll lead the USAID Global Acquisition and Assistance System (GLAAS) Tier 2 Solution Center....
HybridService Desk Manager - (TS clearance, SCI eligibility) - Onsite
- NANA Regional Corporation
- Alexandria, VA (15 miles from Capitol Heights, MD)
- 30+ days ago
- Alexandria, VA (15 miles from Capitol Heights, MD)
- 30+ days ago
Desired Qualifications: ITIL v3 or later certification....
In Person- Insight Global
- Derwood, MD (17 miles from Capitol Heights, MD)
- 30+ days ago
- Derwood, MD (17 miles from Capitol Heights, MD)
- 30+ days ago
This individual will be responsible for the following: -Supporting Montgomery County and performing support to computers, tablets and phones....
In PersonDemographic Data for Capitol Heights, MD
Moving to Capitol Heights, MD? Find some basic demographic data about Capitol Heights, MD below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Capitol Heights, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Capitol Heights, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Software Installation
- Healthcare IT
- Windows 7
- Remote Support
- Problem Management
- IT Leadership
- Windows 10
- Technical Troubleshooting
- Application Support
- Windows OS
- Service Now PaaS
- Drupal CMS
- IT Service Management
- Knowledge Management
- IT Support
- Service Delivery
- MacOS
- Operating Systems
- Incident Management
- VoIP
- Mobile Device Management
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Resolution
- Microsoft Office 365
- Customer Satisfaction
- Continuous Improvement
- Telecom
- Microsoft SharePoint
- Microsoft Active Directory
- Key Performance Indicator
- Financial Management
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Collaboration
- Documentation
- Military Background
- Troubleshooting
- Prioritizing
- Process Improvement
- Verbal Communication
- Reporting
- Telephone Skills
- Mentoring
- Coaching
- Employee Development
- Education Experience
- Bachelor's Degree
- Computer Skills
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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