Help Desk Manager Remote & Hybrid Only Jobs in Illinois
This role will oversee IT support operations, ensuring high-quality service delivery and continuous improvement in IT service management....
RemoteApplication Support Specialist I
- Zurich Insurance Company Ltd.
- Peoria, IL
- 21 days ago
- Peoria, IL
- 21 days ago
Complies with IT service management governance, standards and polices. Provides input for service level performance reports to the business generating improvement actions where necessary....
RemoteComplies with IT service management governance, standards and polices. Provides input for service level performance reports to the business generating improvement actions where necessary....
Remote Full TimeProven industry experience in the life sciences, with responsibility for managing technical support teams and supporting a broad portfolio of laboratory instruments, fluid handling, and process equipment...
HybridDemographic Data for Illinois
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Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Help Desk Management
- Bomgar
- Software Installation
- Windows 10
- Remote Support
- Unix/Linux
- IT Leadership
- IT Operations
- Shell Scripting
- BMC Remedy
- Technical Troubleshooting
- Problem Management
- System Engineering
- Windows OS
- Knowledge Management
- Application Support
- MacOS
- Operating Systems
- IT Service Management
- Computer Science
- Service Delivery
- Mobile Device Management
- UNIX
- IT Support
- Incident Management
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- ServiceNow
- Help Desk Support
- ITIL
- Microsoft Office 365
- Installation
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Microsoft Active Directory
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Networking
- Implementation
- Military Background
- Reporting
- Documentation
- Prioritizing
- Troubleshooting
- Collaboration
- Coaching
- Mentoring
- Budgets
- Employee Development
- Bachelor's Degree
- Education Experience
- Problem Solving
- Microsoft Office
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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