Help Desk Manager Jobs in Auburn, IL
Web Application Support Specialist 1 - SCON
- ASM Research, An Accenture Federal Services Compan
- Springfield, IL (16 miles from Auburn, IL)
- 5 days ago
- Springfield, IL (16 miles from Auburn, IL)
- 5 days ago
+ Provide first line of support, performing initial incident management and triage. + May use FAQ tools and/or knowledge bases to resolve user requests. + analyzes problems and provides technical assistance...
HybridDemographic Data for Auburn, IL
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Salary for Help Desk Manager Jobs in Auburn, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Auburn, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Remote Desktop Protocol
- Help Desk Management
- Remote Support
- Windows 10
- IT Leadership
- IT Operations
- BMC Remedy
- Technical Troubleshooting
- Problem Management
- SQL Server Integration Services
- Windows OS
- Knowledge Management
- Data Governance
- Application Support
- MacOS
- Operating Systems
- Service Delivery
- IT Service Management
- Citrix
- Mobile Device Management
- Change Control
- Computer Science
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- Incident Management
- Help Desk Support
- Zendesk
- ServiceNow
- ITIL
- Optimization
- Microsoft Office 365
- Resolution
- Agile
- JIRA
- Continuous Improvement
- Microsoft Active Directory
- Customer Satisfaction
- Liaison
- Technical Support
- Information Technology
- Engineering
- Microsoft Windows
- Networking
- Prioritizing
- Military Background
- Implementation
- Troubleshooting
- Reporting
- Documentation
- Collaboration
- Mentoring
- Coaching
- Employee Development
- Flexibility
- Bachelor's Degree
- Problem Solving
- Project Management
- Staff Supervision
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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