Customer Service Analyst Remote & Hybrid Only Jobs in Massachusetts
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Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Local
National
7,029,832
179,192
Customer Service Analyst Online Courses and Training Opportunities
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Salary for Customer Service Analyst Jobs in Massachusetts
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Customer Service Analysts in Massachusetts offer the following education background
Bachelor's Degree
36.8%
High School or GED
20.5%
Associate's Degree
15.7%
Vocational Degree or Certification
11.6%
Master's Degree
10.7%
Some College
3.4%
Doctorate Degree
0.8%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Analysts in Massachusetts
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- One Call Resolution
- Customer Success
- Call Center Experience
- Order Processing
- Order Entry
- Help Desk Support
- Printing
- Client Services
- Retail Sales
- General Repair
- Resolution
- Customer Support
- Scheduling Appointments
- Customer Satisfaction
- Technical Support
- Administrative Skills
- Scanning
- Energetic
- Finance
- Billing
- Retail
- High School Diploma
- Written Communication
- Procurement
- Analytical Skills
- Troubleshooting
- Salesforce
- Process Improvement
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Collaboration
- Documentation
- Reporting
- Data Analysis
- Investigation
- Inventory Management
- Microsoft PowerPoint
- Filing
- Multitasking
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Sales
- Computer Skills
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills