Call Center Manager Jobs in Tallahassee, FL
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Customer Experience Supervisor I - Governors Sq
- JC Penney
- Tallahassee, FL
- 90+ days ago
- Tallahassee, FL
- 90+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonDemographic Data for Tallahassee, FL
Moving to Tallahassee, FL? Find some basic demographic data about Tallahassee, FL below.
Local
National
292,198
7,935
Large
Call Center Manager Online Courses and Training Opportunities
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Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...
Call Center Training: Troubleshooting
As a call center representative, one of your main duties will be to solve people's problems with your company's products or services. To do this, you need to learn how to troubleshoot a customer's...
Salary for Call Center Manager Jobs in Tallahassee, FL
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Tallahassee, FL offer the following education background
Bachelor's Degree
37.9%
High School or GED
19.2%
Associate's Degree
14.6%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Tallahassee, FL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Service Sales
- Workforce Management
- Call Center Management
- Escalation Management
- New Hire Training
- Call Center Experience
- Inbound
- Talent Development
- Retail Management
- Point-of-Sale System
- Courteous
- Resolution
- Merchandising
- Cashier Skills
- Customer Satisfaction
- Calendar Management
- Problem Resolution
- People Management
- Onboarding
- Performance Management
- Health Care
- Staffing
- Referrals
- Retail
- Friendliness
- Team Management
- Salesforce
- Listening
- Collaboration
- Decision Making
- Data Entry
- Driving
- Coaching
- Mentoring
- Policy Development
- Quality Assurance
- Telephone Skills
- Multitasking
- Critical Thinking
- Sales
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Time Management
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
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