Call Center Manager Jobs
Essential Functions : Mentors and guides Call Center staff in addressing difficult or complex customer concerns. Performs Call Center employment actions, such as hiring, training, and...
In PersonRN or PharmD license required Project management experience in healthcare-related setting preferred Five years experience supervising within a Call Center operation....
RemoteRequired Minimum 5 years of call center management experience. Associates degree or equivalent combination of education and experience. Strong leadership and staff development skills....
In PersonPBX Call Center Supervisor - Full Time
- Martin Luther King, Jr. Community Hospital
- Lakewood, CA
- 4 hours ago
- Lakewood, CA
- 4 hours ago
Reporting to the Manager of Emergency Response and Safety, the Supervisor of PBX is responsible for the day-to-day activities of the PBX Call Center; Specifically oversees the staff and assures...
In Person Full TimeManager, Call Center - Employee Benefits
- OneAmerica
- South Portland, ME
- 7 hours ago
- South Portland, ME
- 7 hours ago
Experience working with Telephony platforms and workforce management systems required....
RemoteMember Service Manager - Call Center
- New Mexico Educators Federal Credit Union
- Albuquerque, NM
- 7 hours ago
- Albuquerque, NM
- 7 hours ago
Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the...
In PersonWhat you bring: Bachelor's and/or 5 years' experience in call center management requiredFlexibility to work between the hours of 7am-8pm, including weekends.Ability to multitask and remain calm under...
In PersonCustomer Experience Supervisor
- The TJX Companies, Inc.
- Rehoboth Beach, DE
- 7 hours ago
- Rehoboth Beach, DE
- 7 hours ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonOnsite Call Center Operations Manager
- Qualfon
- Highland Park, MI
- 7 hours ago
- Highland Park, MI
- 7 hours ago
OVERVIEW This role will require onsite presence at our facility in the Detroit metro area and demands flexible availability to include evenings and weekends. Are you responsible, eager to provide...
In Person- Flutter Entertainment PLC
- Oakwood, OH
- 8 hours ago
- Oakwood, OH
- 8 hours ago
Customer Service Team Leader Starting Salary: 13.90 per hour Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring...
In PersonCall Center Manager/ Enrollment Management
- LSU
- Baton Rouge, LA
- 19 hours ago
- Baton Rouge, LA
- 19 hours ago
Call Center Management (35%) Responsible for daily management of the Call Center, including managing the volume of incoming/ outgoing calls and messages regarding Enrollment Management & Student Success...
In PersonPart Time Retail Customer Experience Manager
- Michaels
- Irving, TX
- 20 hours ago
- Irving, TX
- 20 hours ago
Store -MSP-Hudson, WIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Schneider National, Inc.
- Green Bay, WI
- 22 hours ago
- Green Bay, WI
- 22 hours ago
Job overview: Schneider is seeking a Customer Service Team Leader in Green Bay WI to lead and develop a team of associates. The Operations Team Leader will coach their associates on resolving...
In PersonSchulte Companies is seeking a dynamic, service-oriented Contact Center Supervisor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our...
In PersonRetail Customer Experience Supervisor Retail Customer Experience Supervisor
- TJX Companies
- Boston, MA
- 1 day ago
- Boston, MA
- 1 day ago
Retail Customer Experience Supervisor TJX Companies 3.5 ( ) Boston, MA on company site Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated...
In PersonCall Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs Nationwide
Highest Education Level
Call Center Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Call Center Management
- Workforce Management
- Service Sales
- Escalation Management
- Call Center Experience
- Inbound
- Claims Processing
- Bank Deposits
- New Hire Training
- Talent Development
- Retail Management
- Point-of-Sale System
- Courteous
- Resolution
- People Management
- Merchandising
- Cashier Skills
- Onboarding
- Performance Management
- Customer Satisfaction
- Calendar Management
- Health Care
- Problem Resolution
- Accounts Receivable
- Referrals
- Staffing
- Retail
- High School Diploma
- Decision Making
- Driving
- Military Background
- Listening
- Events
- Collaboration
- Telephone Skills
- Coaching
- Reporting
- Mentoring
- Spanish
- Critical Thinking
- Policy Development
- Multitasking
- Sales
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Leadership
- Communication Skills
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