Customer Service Representative Bilingual Spanish (remote)

Central Research
Lowell, Arkansas
Full Time

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Bilingual Spanish Customer Service Representative (Remote)

Location: Remote - Must reside within a 75-mile radius of a CRI deployment facility in Martinez, GA, Lowell, AR, Hendersonville, TN

Pay: $17.75 per hour

Health & Welfare Benefit: $ 4.93 per hour in Health & Welfare benefits (up to 40 hours/week)

Join Our Mission-Driven Team!

At Central Research, Inc. (CRI) , we're helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Bilingual (Spanish/English) Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.

This is a remote position , but to qualify, applicants must reside within 75 miles of a CRI deployment facility in Martinez, GA, Lowell, AR, Hendersonville, TN

What You'll Do

Assist student loan borrowers with account inquiries, repayment options, and application processes

Handle inbound and outbound calls in a fast-paced, high-volume contact center environment

Provide accurate, professional, and empathetic customer support

Ensure compliance with federal regulations, company policies, and data security standards

Meet key performance indicators and quality assurance standards

How Do You Qualify

U.S. Citizenship

Fluency in Spanish and English , while primarily taking calls from Spanish-speaking customers

High School diploma or GED

6+ months of customer service in a business, non-retail environment or call center experience

6+ months of computer experience in a business setting

Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)

Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):
Not in default on federal student loans
Demonstrated financial responsibility
No felony convictions within the past 7 years
Misdemeanor convictions within the past 7 years may impact eligibility
No non-medical collections totaling $7,500 or more

Preferred

Prior call center experience

Associate or bachelor's degree

Technical & Availability Requirements

Reliable high-speed internet connection (No WIFI, wired Ethernet required)

Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment

Must pass an online customer service assessment

Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours

Available to work any assigned shift during Contact Center hours: Monday: 7am - 10pm CST, Tuesday - Friday: 7am - 7pm CST, Saturday: 9am - 1pm CST

Classroom and Hands-On-Training: Up to 5-6 weeks, paid, Mon-Fri, 8:00 AM - 5:00 PM CST (remote)

Pay & Benefits

Base Pay: $17.75 per hour

Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and vision premiums

Work-from-home flexibility with structured support and training

Opportunities for growth within a mission-driven organization

Additional Information

CRI is partnering with Goldschmitt & Associates and ATL to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if CRI's vacancies have been filled. You may opt out of this consideration within your application.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.

Equal Opportunity Employer

Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster can be found here:

Compensation details: 17.75-17.75 Hourly Wage

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Job ID: 510019916

Originally Posted on: 2/13/2026

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