Director of Customer Service (Remote)

Join Our Team as Director of Customer Service (Remote)

Are you passionate about providing exceptional customer service and leading a team to success? Omni Media Partners is seeking a Director of Customer Service to join our team. As a leader in multi-channel marketing services, including commercial printing, direct mail, and digital marketing, we provide personalized communication strategies for clients ranging from local businesses to national brands. By joining our team, you will have the opportunity to make a significant impact on our clients' success and drive customer satisfaction to new heights.

Daily Responsibilities:

• Implement and oversee customer service policies and procedures
• Lead and motivate a team of customer service representatives
• Handle escalated customer inquiries and provide resolutions
• Monitor and analyze customer service performance metrics
• Collaborate with other departments to improve overall customer experience

Required Skills:

• One Call Resolution experience
• Call Center Experience
• Service Sales background
• Bathroom Remodeling knowledge
• Inbound and First In, First Out experience

Nice to Have Skills:

• Restocking and Asset Protection experience
• Order Processing and Order Entry skills
• Customer Support and Product Knowledge
• Replenishing and Payment Processing experience
• Pulling, Resolution, and Client Services skills
• Shipping, Complaint Resolution, and Loading & Unloading experience

Salary and Benefits:

• Minimum Salary: $41,456.00
• Maximum Salary: $68,950.00
• Health Insurance, 401(k), Flexible Schedules

Company Information:

Omni Media Partners specializes in multi-channel marketing services, including commercial printing, direct mail, and digital marketing. The company provides personalized communication strategies for clients ranging from local businesses to national brands.

DEI Statement:

Omni Media Partners is committed to diversity, equity, and inclusion in all aspects of our business. We believe that a diverse workforce leads to innovative solutions and better outcomes for our clients.

EEO Statement:

Omni Media Partners is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are dedicated to creating a work environment that is inclusive and welcoming to all individuals.