Customer Service Clerk

Part-Time Customer Service Clerk Ramsey, NJ

Join the best gourmet food destination in town! Uncle Giuseppes Marketplace is known for its exceptional products, authentic Italian specialties, and warm, family-oriented atmosphere. Were looking for a friendly, dependable Part-Time Customer Service Clerk to join our team at our Ramsey, NJ location. If you take pride in helping others and thrive in a fast-paced, customer-focused environment, wed love to meet you!

Position Summary
Our Customer Service Clerks are the face of Uncle Giuseppes Marketplace! They provide outstanding assistance to our guests by answering questions, resolving issues, and offering helpful recommendations about our products and services. This role is perfect for someone who enjoys creating positive customer experiences and working as part of a dedicated, energetic team.

Responsibilities

• Assist customers at the service desk with questions, concerns, and product inquiries

• Open and maintain customer loyalty accounts by accurately recording account information

• Resolve product or service issues by clarifying concerns, identifying solutions, and ensuring timely resolution

• Process customer refunds and exchanges in accordance with store policies

• Answer incoming calls and assist customers with account or product-related inquiries

• Build trusted relationships through open, friendly, and professional communication

• Handle customer complaints with empathy and efficiency, providing follow-up when necessary

• Follow all communication procedures, guidelines, and store policies

• Greet customers warmly and ensure each guest leaves satisfied

• Process payment transactions and assist with various front-end duties

• Perform additional tasks and responsibilities as assigned by management

Requirements

• High School Diploma or equivalent

• Minimum of one (1) year of experience in a retail or customer service environment

• Excellent communication and problem-solving skills

• Familiarity with CRM systems and customer service practices

• Strong multitasking ability with a positive, adaptable attitude

• Must be able to read, write, and communicate effectively in English

Why Youll Love Working Here
Uncle Giuseppes offers a welcoming and supportive workplace where employees feel like family. Were proud to offer a comprehensive benefits package including:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Plan

• 50% off lunch and 25% off in-store shopping

• Opportunities for growth and advancement

Come join our family and be part of a team thats passionate about food, service, and community!