Help Desk Manager Jobs in Mclean, VA
- Kyndryl
- Washington, DC (7 miles from Mclean, VA)
- 1 day ago
- Washington, DC (7 miles from Mclean, VA)
- 1 day ago
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
In PersonQualifications Required: Bachelor's Degree with 5 years of experience in IT support 2 years of support as a Help Desk Manager ITIL v4 Certified Secret Clearance Preferred: Experience in implementing...
In PersonService Desk Request Queue Manager
- Link Solutions, Inc.
- Adelphi, MD (11 miles from Mclean, VA)
- 2 days ago
- Adelphi, MD (11 miles from Mclean, VA)
- 2 days ago
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform....
In Person- Evolver Federal
- Washington, DC (7 miles from Mclean, VA)
- 2 days ago
- Washington, DC (7 miles from Mclean, VA)
- 2 days ago
Responsibilities As the Service Desk Supervisor, you will lead a team of Tier 1 and Tier 2 technicians in delivering high-quality technical support to end users....
Hybrid- QED National
- Reston, VA (9 miles from Mclean, VA)
- 6 days ago
- Reston, VA (9 miles from Mclean, VA)
- 6 days ago
Ensure compliance with ISO 20000 (Service Management) and assist with ISO 27001 (Information Security) requirements. Participate in an on-call rotation for after-hours support....
HybridHelp Desk Supervisor - TS/SCI w/Poly
- General Dynamics Information Technology
- Annapolis Junction, MD (24 miles from Mclean, VA)
- 6 days ago
- Annapolis Junction, MD (24 miles from Mclean, VA)
- 6 days ago
Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support...
In PersonIncident/Problem/Queue Manager
- Leidos
- Clinton, MD (19 miles from Mclean, VA)
- 7 days ago
- Clinton, MD (19 miles from Mclean, VA)
- 7 days ago
technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
In Person5Yrs Deskside Support Specialist
- AHU Technologies
- Washington, DC (7 miles from Mclean, VA)
- 7 days ago
- Washington, DC (7 miles from Mclean, VA)
- 7 days ago
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g....
In PersonDeskside Support Specialist Journeyman
- AHU Technologies
- Washington, DC (7 miles from Mclean, VA)
- 7 days ago
- Washington, DC (7 miles from Mclean, VA)
- 7 days ago
Provide a high level of customer service to end users on a daily basis Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other...
In PersonDeskside Support Specialist Journeyman DC
- AHU Technologies
- Washington, DC (7 miles from Mclean, VA)
- 7 days ago
- Washington, DC (7 miles from Mclean, VA)
- 7 days ago
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support....
In Person- Arnold & Porter Kaye Scholer LLP
- Washington, DC (7 miles from Mclean, VA)
- 8 days ago
- Washington, DC (7 miles from Mclean, VA)
- 8 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
In PersonDeskside Support Manager - Clearance Required
- General Dynamics Information Technology
- Washington, DC (7 miles from Mclean, VA)
- 8 days ago
- Washington, DC (7 miles from Mclean, VA)
- 8 days ago
high-quality end-user support....
In Person- Leidos
- Washington, DC (7 miles from Mclean, VA)
- 9 days ago
- Washington, DC (7 miles from Mclean, VA)
- 9 days ago
Experience managing and prioritizing large ticket volumes using enterprise service management tools (e.g., ServiceNow, Remedy, Cherwell)....
In Person- Insight Global
- Arlington, VA (4 miles from Mclean, VA)
- 13 days ago
- Arlington, VA (4 miles from Mclean, VA)
- 13 days ago
Familiarity with Atlassian Analytics and JIRA Service Management dashboards Knowledge of predictive modeling and statistical techniques....
In Person- Amentum
- Washington, DC (7 miles from Mclean, VA)
- 14 days ago
- Washington, DC (7 miles from Mclean, VA)
- 14 days ago
The Service Desk Manager shall oversee the day-to-day activities of service desk operations to ensure ARNG end users receive the support they require....
In PersonDemographic Data for Mclean, VA
Moving to Mclean, VA? Find some basic demographic data about Mclean, VA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Mclean, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Mclean, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- LAN
- Systems Center Configuration Manager
- ConnectWise
- Remote Support
- IT Leadership
- Virus Removal
- Problem Management
- IT Operations
- DHCP
- Windows 10
- Windows OS
- DNS
- Infrastructure Management
- Application Support
- IT Service Management
- Incident Management
- Network Administration
- Skype
- Service Delivery
- MacOS
- Operating Systems
- Mobile Device Management
- VoIP
- Knowledge Management
- Information Technology Management
- IT Support
- Pivot Tables
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Microsoft Office 365
- Installation
- Root Cause Analysis
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Information Technology
- Technical Support
- Microsoft Active Directory
- Networking
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Military Background
- Collaboration
- Process Improvement
- Documentation
- Reporting
- Mentoring
- Education Experience
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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