Help Desk Manager Jobs in Texas
QUALIFICATIONS: Bachelors Degree or Equivalent Experience 3 years of upper-level help desk support 5 years if general IT experience Experience supervising personnel preferred Excellent customer service...
, hardware/software break-fix This position is responsible for providing operational and technical support for corporate end-user workstations within the San Antonio BLAN environment....
Perform Request, Incident, Change and Problem Management processes within Service Level expectations (i.e., priority / escalation norms) in Service Management tools....
Escalate unresolved issues to Level 3 support as appropriate....
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
a Microsoft environment in a deskside support role Microsoft Office 2010/2013/O365 Windows/Linux/Mac OS environments Remote support PC / printer hardware/VPN/Citrix Active Directory Supporting mobile...
Ensure service levels are met and that the support team is delivering timely, high-quality assistance....
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
Duration: 12+ Months Contract Location: Houston, TX/Minot, ND Salary: $30.00/Hourly Role: Deskside Support Primary Skills: HelpDesk Role Description: The Deskside Support must have 3+ years of experience...
Help Desk Support team....
This role blends leadership, technical acumen, and deep understanding of IT Service Management (ITSM) practices to enhance service delivery, improve performance, and drive operational excellence....
Supports integrated ITIL processes with Incident, Change, and Problem Management....
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Texas
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Client Support
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Service Delivery
- Backup
- Application Support
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Operating Systems
- Mobile Device Management
- Incident Management
- Computer Science
- IT Support
- ServiceNow
- Help Desk Support
- Mac Skills
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Coaching
- Inventory Management
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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