Help Desk Manager Jobs in Neola, IA
Deskside Support Lead - 1st Shift
- GXO Logistics Inc.
- Omaha, NE (19 miles from Neola, IA)
- 30+ days ago
- Omaha, NE (19 miles from Neola, IA)
- 30+ days ago
What you'll do on a typical day: Provide troubleshooting and resolution of Tier 2 and Tier 3 technical issues from across the business unit, including multiple domains, operating systems, time zones...
In PersonDemographic Data for Neola, IA
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Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Neola, IA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Neola, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Remote Desktop Protocol
- LAN
- Systems Center Configuration Manager
- BMC Remedy
- Remote Support
- Virus Removal
- Technical Troubleshooting
- Problem Management
- IT Operations
- Network Operations
- Infrastructure Management
- Service Now PaaS
- Windows OS
- Application Support
- Windows 10
- IT Service Management
- Service Delivery
- Android
- Incident Management
- Operating Systems
- Mobile Device Management
- MacOS
- Information Technology Management
- IT Support
- Computer Science
- ServiceNow
- Apple iOS
- ITIL
- Help Desk Support
- Installation
- Microsoft Office 365
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Technical Support
- Information Technology
- Microsoft Active Directory
- Networking
- Engineering
- Microsoft Windows
- Troubleshooting
- Process Improvement
- Prioritizing
- Documentation
- Collaboration
- Coaching
- Reporting
- Employee Development
- Mentoring
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
- Solaris
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