Help Desk Manager Jobs in District of Columbia
Minimum four years' experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
Help Desk Supervisor/Sr. User Trainer
- Washington Navy Yard, DC
- 23 hours ago
- Washington Navy Yard, DC
- 23 hours ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Incident/Problem/Queue Manager
- Washington Navy Yard, DC
- 1 day ago
- Washington Navy Yard, DC
- 1 day ago
technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter...
IT Service Desk Manager (Recent Law Firm Experience Required)
- Washington, DC
- 6 days ago
- Washington, DC
- 6 days ago
Working knowledge of and technical experience providing support for computer related systems which include but are not limited to the following areas: computer and mobile device Operating systems, Application...
Deskside Support L1 Washington DC - USA 5 days ago Roles and Responsibilities IMAC Install, move, add and change assets and smart hands support....
Strong knowledge of ITIL principles, service management tools, and ticketing systems. Demonstrated ability to manage multiple priorities in a fast-paced environment....
Responsible for providing 24x7 support for SIEM (which is Splunk), SOAR, Docker systems....
Supporting firm policies and procedures. Position Requirements: Expert knowledge in Windows operating systems and Microsoft Office is required....
Working knowledge of and technical experience providing support for computer related systems which include but are not limited to the following areas: computer and mobile device Operating systems, Application...
New Lead Deskside Support Technician Washington, DC (Onsite) Lead Deskside Support Technician Location: Washington, DC (Onsite) Clearance: Secret Status: Exempt Salary: $95,000 - $105,000 Responsibilities...
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
Position Summary: The Help Desk Lead provides comprehensive management support and coordination for multi-tier Help Desk operations supporting over 3,200 users across Tier I, II, and III levels, including...
HOW A SERVICE DESK MANAGER WILL MAKE AN IMPACT Provide program support as a Service Desk Manager Responsible for the daily operations and supervision of a Service Desk team of 50-100 Service Desk Technicians...
Proficiency in Windows 10 and OSX operating systems, as well as common office applications. Hands-on experience with issue tracking systems such as ServiceNow....
Demographic Data for District of Columbia
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Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- BMC Remedy
- Systems Center Configuration Manager
- Apple OS X
- Virus Removal
- IT Leadership
- Network Operations
- Technical Troubleshooting
- Problem Management
- Remote Support
- Application Support
- Drupal CMS
- Windows OS
- Infrastructure Management
- Windows 10
- IT Service Management
- Mobile Device Management
- Service Delivery
- Operating Systems
- Incident Management
- MacOS
- Computer Science
- Pivot Tables
- IT Support
- Routing
- Help Desk Support
- Apple iOS
- ServiceNow
- ITIL
- Installation
- Resolution
- Root Cause Analysis
- Microsoft Office 365
- Microsoft SharePoint
- Customer Satisfaction
- Standard Operating Procedures
- Continuous Improvement
- Information Technology
- Technical Support
- Microsoft Active Directory
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Prioritizing
- Documentation
- Verbal Communication
- Collaboration
- Mentoring
- Reporting
- Telephone Skills
- Education Experience
- Microsoft Office
- Microsoft Excel
- Computer Skills
- Staff Supervision
- Organization
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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