Help Desk Manager Jobs in District of Columbia
The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: Be responsible for overall management support and coordination for Help Desk support...
DanSources is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC....
The Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor),...
Overview: We are seeking an experienced ERP Help Desk Manager with strong knowledge of Unit4 ERP to lead our support team....
We are seeking a customer-focused and technically skilled Help Desk Team Lead to provide first-level support for end users experiencing technical issues....
Seeking an experienced Deskside Support Technician to provide onsite technical assistance and break/fix support for government end-user devices....
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
An IT Services program supporting several customers....
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
Remote WorkPosition Description: CGI Federal is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support....
Manage support ticket triage, ensuring SLAs are met and exceeded. Directly assist with tickets during high volume....
You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide....
ManTech seeks a motivated, career and customer-oriented Help Desk Manager to join our team in the National Capital Region (NCR). This is a hybrid position....
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
Demographic Data for District of Columbia
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Title Synonyms
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Salary for Help Desk Manager Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Windows Forms
- Help Desk Management
- Remote Desktop Protocol
- Virus Removal
- Client Support
- Technical Troubleshooting
- Problem Management
- IT Leadership
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Infrastructure Management
- Application Support
- Change Control
- Windows 10
- Service Delivery
- Backup
- Mobile Device Management
- Knowledge Management
- Operating Systems
- Incident Management
- MacOS
- Computer Science
- Zendesk
- R Programming
- IT Support
- Help Desk Support
- ServiceNow
- Apple iOS
- ITIL
- Installation
- Resolution
- Onboarding
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Networking
- Microsoft Active Directory
- Technical Support
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Verbal Communication
- Collaboration
- Coaching
- Reporting
- Mentoring
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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