Help Desk Manager Jobs in District of Columbia
- CALIBRE Systems
- Washington, DC
- 18 hours ago
- Washington, DC
- 18 hours ago
Management Training Help Desk Management Supervisory Responsibility CRM has oversight of the Help Desk Agents Work Environment This is a remote Opportunity Required Skills B.S. degree in business,...
In PersonEstablish procedures and workflows to deliver consistent, high-quality IT support aligned with HUD OIG BOSS requirements....
In PersonResponsibilities As the Service Desk Supervisor, you will lead a team of Tier 1 and Tier 2 technicians in delivering high-quality technical support to end users....
Hybrid5Yrs Deskside Support Specialist
- AHU Technologies
- Washington, DC
- 15 days ago
- Washington, DC
- 15 days ago
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g....
In PersonDeskside Support Specialist Journeyman
- AHU Technologies
- Washington, DC
- 15 days ago
- Washington, DC
- 15 days ago
Provide a high level of customer service to end users on a daily basis Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other...
In PersonDeskside Support Specialist Journeyman DC
- AHU Technologies
- Washington, DC
- 15 days ago
- Washington, DC
- 15 days ago
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support....
In Person- Arnold & Porter Kaye Scholer LLP
- Washington, DC
- 16 days ago
- Washington, DC
- 16 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
In PersonThe Service Desk Manager shall oversee the day-to-day activities of service desk operations to ensure ARNG end users receive the support they require....
In PersonUnclassified Help Desk Manager - Top Secret clearance
- General Dynamics Information Technology
- Washington, DC
- 29 days ago
- Washington, DC
- 29 days ago
As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support....
In PersonWe are currently seeking a talented and motivated Help Desk Manager to join our team supporting WMATA....
In PersonStrong knowledge of ITIL principles, service management tools, and ticketing systems. Demonstrated ability to manage multiple priorities in a fast-paced environment....
In Person- National Capitol Contracting
- Washington, DC
- 60+ days ago
- Washington, DC
- 60+ days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
In PersonActioNet, Inc. Careers - Help Desk Lead
- ActioNet, Inc.
- Washington, DC
- 90+ days ago
- Washington, DC
- 90+ days ago
Description Help Desk Lead Role Description The Help Desk Lead is responsible for managing and coordinating Tier I/II/III Help Desk support and Asset Management....
In PersonDemographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- LAN
- ConnectWise
- Remote Support
- Apple OS X
- BMC Remedy
- Virus Removal
- Problem Management
- IT Operations
- IT Leadership
- IT Strategy
- Network Operations
- Windows 10
- Windows OS
- Infrastructure Management
- Application Support
- Incident Management
- IT Service Management
- Service Delivery
- Android
- MacOS
- Operating Systems
- Mobile Device Management
- VoIP
- Knowledge Management
- IT Support
- Information Technology Management
- Computer Science
- ServiceNow
- ITIL
- Help Desk Support
- Microsoft Office 365
- Installation
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Technical Support
- Microsoft Active Directory
- Information Technology
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Military Background
- Collaboration
- Process Improvement
- Documentation
- Coaching
- Reporting
- Mentoring
- Employee Development
- Education Experience
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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