Help Desk Manager Jobs in Phoenix, AZ
Manage IT Service Management tasks to maintain high standards of service quality and efficiency. Handle Incident Management with precision to quickly resolve issues and minimize downtime....
HybridResponsibilities : Service Management + Ensure all services are delivered effectively, efficiently, and on time. + Monitor and report on service performance against agreed SLAs (Service Level Agreements...
In PersonDeskside Support Technician Deskside Support Technician
- Kyndryl
- Phoenix, AZ
- 17 days ago
- Phoenix, AZ
- 17 days ago
Escalate complex issues to higher-level support teams as needed. Maintain accurate records of support requests and resolutions....
In PersonThe Role We are seeking a proactive and personable Deskside Support Technician to join our clients onsite IT support team....
In Person- Insight Global
- Goodyear, AZ (19 miles from Phoenix, AZ)
- 30+ days ago
- Goodyear, AZ (19 miles from Phoenix, AZ)
- 30+ days ago
Insight Global is looking for an IT Support Specialist to support a global logistics customer. This person will be responsible for handling break-fix requests via ServiceNow on a daily basis....
In Person- Axon
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 60+ days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 60+ days ago
Your Impact As a Manager of Technical Support you will help drive key strategic decisions to improve the 24 x 7 technical support experience....
In PersonDemographic Data for Phoenix, AZ
Moving to Phoenix, AZ? Find some basic demographic data about Phoenix, AZ below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Phoenix, AZ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Phoenix, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- LAN
- ConnectWise
- Remote Support
- BMC Remedy
- Apple OS X
- Virus Removal
- Problem Management
- IT Operations
- IT Leadership
- Network Operations
- Service Now PaaS
- Windows 10
- Windows OS
- Infrastructure Management
- Application Support
- Incident Management
- IT Service Management
- Service Delivery
- Android
- MacOS
- Operating Systems
- Mobile Device Management
- Information Technology Management
- VoIP
- Knowledge Management
- IT Support
- Computer Science
- ITIL
- ServiceNow
- Help Desk Support
- Microsoft Office 365
- Resolution
- Installation
- Customer Satisfaction
- Continuous Improvement
- Technical Support
- Microsoft Active Directory
- Information Technology
- Networking
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Military Background
- Collaboration
- Process Improvement
- Documentation
- Coaching
- Reporting
- Mentoring
- Employee Development
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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