Call Center Representative Jobs in Pittsfield, MA
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Position Title: Contact Center Representative Department : Contact Center Work Arrangement: This is a remote position upon completion of in-house training in Pittsfield, MA. We are guided by our...
- Great Barrington, MA (20 miles from Pittsfield, MA)
- 30+ days ago
- Great Barrington, MA (20 miles from Pittsfield, MA)
- 30+ days ago
Answer and place phone calls; monitor and respond to voicemails. Respond to emails via Microsoft Outlook and follow up promptly on guest inquiries....
Demographic Data for Pittsfield, MA
Moving to Pittsfield, MA? Find some basic demographic data about Pittsfield, MA below.
Local
National
45,494
1,269
Medium
Call Center Representative Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Salary for Call Center Representative Jobs in Pittsfield, MA
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Representatives in Pittsfield, MA offer the following education background
High School or GED
32.6%
Bachelor's Degree
25.3%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Pittsfield, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Service Sales
- Telemarketing
- Inbound
- Financial Services
- Compensation and Benefits
- Courteous
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Problem Resolution
- Account Management
- Staffing
- Inbound/Outbound Calling
- Microsoft Windows
- Collections
- High School Diploma
- Written Communication
- Troubleshooting
- Negotiation
- Microsoft Outlook
- Driving
- Listening
- Verbal Communication
- Conflict Resolution
- Collaboration
- Punctual
- Interpersonal Skills
- Investigation
- Telephone Skills
- Data Entry
- Typing
- Policy Development
- Microsoft PowerPoint
- English
- Team Building
- Multitasking
- Spanish
- Bilingual
- Microsoft Office
- Microsoft Excel
- Sales
- Computer Skills
- Research Skills
- Organization
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills