Call Center Representative Jobs in Amherst, MA
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1 Jobs
- Checkwriters Inc
- Northampton, MA (9 miles from Amherst, MA)
- 30+ days ago
- Northampton, MA (9 miles from Amherst, MA)
- 30+ days ago
We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping...
In PersonDemographic Data for Amherst, MA
Moving to Amherst, MA? Find some basic demographic data about Amherst, MA below.
Local
National
40,811
523
Medium
Call Center Representative Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Salary for Call Center Representative Jobs in Amherst, MA
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Licensing / Certification
Required or preferred licenses and certifications for Call Center Representative positions.
Highest Education Level
Call Center Representatives in Amherst, MA offer the following education background
High School or GED
32.4%
Bachelor's Degree
25.4%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Amherst, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Service Sales
- Call Center Experience
- Inbound
- Financial Services
- Ecommerce
- Inside Sales
- Resolution
- Courteous
- Claims
- Telecom
- Customer Satisfaction
- Problem Resolution
- Technical Support
- Accounts Receivable
- Staffing
- Account Management
- Microsoft Windows
- Inbound/Outbound Calling
- Collections
- High School Diploma
- Written Communication
- Microsoft Outlook
- Collaboration
- Troubleshooting
- Conflict Resolution
- Listening
- Verbal Communication
- Driving
- Typing
- Data Entry
- Interpersonal Skills
- Investigation
- Punctual
- Telephone Skills
- English
- Microsoft PowerPoint
- Multitasking
- Team Building
- Spanish
- Research Skills
- Sales
- Microsoft Office
- Computer Skills
- Bilingual
- Microsoft Excel
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills