Call Center Manager Jobs in Rhode Island
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2 Jobs
Within the role, the lead will be responsible to oversee supervisors and analysts within call center operations back office and billing functions to maintain a smooth and efficient function in line...
Provide feedback to the VP Contact Center and Call Center Manager on representative performance. Provide training to new hires to the department as needed....
Demographic Data for Rhode Island
Moving to Rhode Island? Find some basic demographic data about Rhode Island below.
Local
National
1,097,450
28,607
Call Center Manager Online Courses and Training Opportunities
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Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Salary for Call Center Manager Jobs in Rhode Island
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Rhode Island offer the following education background
Bachelor's Degree
37.8%
High School or GED
19.3%
Associate's Degree
14.6%
Master's Degree
12.5%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Rhode Island
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- New Hire Training
- Call Center Experience
- Expediting
- Workforce Management
- Inbound
- Talent Development
- Courteous
- Point-of-Sale System
- Resolution
- Team Leading
- Claims
- Performance Management
- People Management
- Merchandising
- Customer Satisfaction
- Calendar Management
- Cashier Skills
- Accounts Receivable
- Problem Resolution
- Health Care
- Referrals
- Staffing
- Collections
- Retail
- Decision Making
- High School Diploma
- Military Background
- Customer Relationship Management
- Listening
- Driving
- Collaboration
- Coaching
- Critical Thinking
- Telephone Skills
- Mentoring
- Quality Assurance
- Policy Development
- Multitasking
- Problem Solving
- Team Building
- Sales
- Staff Supervision
- Organization
- Customer Service
- Teamwork
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills