Call Center Manager Jobs in Nova Scotia
Sign up to be notified as soon as new job listings are posted.
Call Center Manager jobs in Nova Scotia edit
Call Center Manager Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Call Center Training: Troubleshooting
As a call center representative, one of your main duties will be to solve people's problems with your company's products or services. To do this, you need to learn how to troubleshoot a customer's...
Guide to Call Center Management
Do you consider yourself a people person who has the ability to convince others easily? If so, this course on call center sales can help you turn your skills into a career opportunity. We go...
Salary for Call Center Manager Jobs in Nova Scotia
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Nova Scotia offer the following education background
Bachelor's Degree
37.9%
High School or GED
19.2%
Associate's Degree
14.6%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Nova Scotia
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Workforce Management
- Service Sales
- Escalation Management
- Call Center Management
- New Hire Training
- Call Center Experience
- Inbound
- Talent Development
- Point-of-Sale System
- Retail Management
- Resolution
- Courteous
- Merchandising
- Scheduling Appointments
- Calendar Management
- Cashier Skills
- People Management
- Customer Satisfaction
- Problem Resolution
- Onboarding
- Performance Management
- Health Care
- Staffing
- Referrals
- Retail
- Inbound/Outbound Calling
- Collaboration
- Military Background
- Listening
- Decision Making
- Driving
- Quality Assurance
- Telephone Skills
- Mentoring
- Policy Development
- Coaching
- Critical Thinking
- Multitasking
- Sales
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills