Call Center Manager Jobs in Maryland
Call Center Supervisor Elite Technical is currently seeking a Call Center Supervisor for our client, a Healthcare Organization, in the Anne Arundel County, MD area. The selected Supervisor will...
Experience with inbound call center operations. Preferred Qualifications - 2 years leading member/customer service team. - Experience in a Medicaid and/or Medicare setting....
Remote WorkGeneral Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Who We Are: Sante Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to...
Call Center Operations Manager Transdev in the greater Washington DC area at our WMATA contract is hiring for a Call Center Operations Manager....
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Maryland
Highest Education Level
Call Center Managers in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- New Hire Training
- Call Center Experience
- Expediting
- Workforce Management
- Inbound
- Talent Development
- Courteous
- Point-of-Sale System
- Resolution
- Team Leading
- Claims
- Performance Management
- People Management
- Merchandising
- Customer Satisfaction
- Calendar Management
- Cashier Skills
- Accounts Receivable
- Problem Resolution
- Health Care
- Referrals
- Staffing
- Collections
- Retail
- Decision Making
- High School Diploma
- Military Background
- Customer Relationship Management
- Listening
- Driving
- Collaboration
- Coaching
- Critical Thinking
- Telephone Skills
- Mentoring
- Quality Assurance
- Policy Development
- Multitasking
- Problem Solving
- Team Building
- Sales
- Staff Supervision
- Organization
- Customer Service
- Teamwork
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills