Call Center Manager Jobs in Kentucky
Customer Experience Supervisor II - Franklin Square
- Frankfort, KY
- 45+ days ago
- Frankfort, KY
- 45+ days ago
General Description: As the Customer Experience Supervisor II - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Overview This management position will oversee all daily activities at the referral call center including but not limited to: oversight and scheduling of call center staff, monitoring call volumes...
In-depth knowledge of call center operations, processes, and best practices. Proficiency in call center software, CRM systems, and workforce management tools....
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Kentucky
Highest Education Level
Call Center Managers in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Annuities
- Service Standards
- Service Sales
- New Hire Training
- Expediting
- Call Center Experience
- Inbound
- Call Center Management
- Workforce Management
- Talent Development
- Retail Management
- Courteous
- Point-of-Sale System
- Client Services
- Resolution
- Claims
- Merchandising
- Team Leading
- Customer Satisfaction
- Performance Management
- Leadership Development
- People Management
- Cashier Skills
- Accounts Receivable
- Problem Resolution
- Referrals
- Staffing
- Collections
- Retail
- Process Improvement
- Military Background
- High School Diploma
- Listening
- Customer Relationship Management
- Driving
- Typing
- Investigation
- Collaboration
- Telephone Skills
- Mentoring
- Interpersonal Skills
- Coaching
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Multitasking
- English
- Microsoft Office
- Microsoft Excel
- Sales
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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