Call Center Manager Jobs in Kansas
In-depth knowledge of call center operations, processes, and best practices. Proficiency in call center software, CRM systems, and workforce management tools....
Customer Experience Supervisor II - Manhattan Town Ctr
- Manhattan, KS
- 19 days ago
- Manhattan, KS
- 19 days ago
General Description: As the Customer Experience Supervisor II - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Customer Experience Supervisor I - Legends @ Vlg West
- Kansas City, KS
- 30+ days ago
- Kansas City, KS
- 30+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
OAM Call Center Lead - Orthopedic SurgerySouthlake Campus Position Summary / Career Interest: The OAM (Office of Access Management) Call Center Lead monitors incoming call volume throughout the...
Remote WorkProgram Manager (call center operations)
- Overland Park, KS
- 60+ days ago
- Overland Park, KS
- 60+ days ago
Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans....
REQUIRED QUALIFICATIONS Minimum of 3 years of call center experience or 1 year in a management role. Associates degree or equivalent combination of education and experience....
REQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associate's degree or equivalent combination of education and relevant work...
Required Minimum 5 years of call center management experience. Associates degree or equivalent combination of education and experience. Strong leadership and staff development skills....
LOCATION Wichita, KS JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
Demographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Kansas
Highest Education Level
Call Center Managers in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- New Hire Training
- Call Center Experience
- Expediting
- Workforce Management
- Inbound
- Talent Development
- Courteous
- Point-of-Sale System
- Resolution
- Team Leading
- Claims
- Performance Management
- People Management
- Merchandising
- Customer Satisfaction
- Calendar Management
- Cashier Skills
- Accounts Receivable
- Problem Resolution
- Health Care
- Referrals
- Staffing
- Collections
- Retail
- Decision Making
- High School Diploma
- Military Background
- Customer Relationship Management
- Listening
- Driving
- Collaboration
- Coaching
- Critical Thinking
- Telephone Skills
- Mentoring
- Quality Assurance
- Policy Development
- Multitasking
- Problem Solving
- Team Building
- Sales
- Staff Supervision
- Organization
- Customer Service
- Teamwork
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
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