Call Center Manager Jobs in Delaware
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1 Jobs
- Sallie Mae Inc (SLM Corp)
- New Castle, DE
- 60+ days ago
- New Castle, DE
- 60+ days ago
When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education,...
In PersonDemographic Data for Delaware
Moving to Delaware? Find some basic demographic data about Delaware below.
Local
National
990,270
28,126
Call Center Manager Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Call Center Training Essentials
First call impressions are the new first impressions, and you know what they say about those! The call center training essentials course, takes all its participants on a journey of professionally...
Call Center Training: Troubleshooting
As a call center representative, one of your main duties will be to solve people's problems with your company's products or services. To do this, you need to learn how to troubleshoot a customer's...
Salary for Call Center Manager Jobs in Delaware
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Delaware offer the following education background
Bachelor's Degree
37.9%
High School or GED
19.2%
Associate's Degree
14.6%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Delaware
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Associate Training
- Service Sales
- Service Standards
- Workforce Management
- Escalation Management
- Call Center Management
- New Hire Training
- Call Center Experience
- Inbound
- Bank Deposits
- Talent Development
- Point-of-Sale System
- Retail Management
- Resolution
- Merchandising
- Courteous
- Cashier Skills
- Customer Satisfaction
- People Management
- Telecom
- Onboarding
- Calendar Management
- Problem Resolution
- Performance Management
- Health Care
- Staffing
- Referrals
- Retail
- Listening
- Collaboration
- Military Background
- Decision Making
- Events
- Driving
- Telephone Skills
- Mentoring
- Employee Development
- Multitasking
- Policy Development
- Coaching
- Critical Thinking
- Spanish
- Sales
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
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