Call Center Manager Jobs in Alabama
In-depth knowledge of call center operations, processes, and best practices. Proficiency in call center software, CRM systems, and workforce management tools....
Commercial Fuel Customer Experience Supervisor
- Trussville, AL
- 45+ days ago
- Trussville, AL
- 45+ days ago
General Summary The Fuel Customer Experience Supervisor will lead staff of 3 billing coordinators with an inbound call center by monitoring the phone queue handling escalated phone calls and...
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Alabama
Highest Education Level
Call Center Managers in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- New Hire Training
- Call Center Experience
- Expediting
- Workforce Management
- Inbound
- Talent Development
- Courteous
- Point-of-Sale System
- Resolution
- Team Leading
- Claims
- Performance Management
- People Management
- Merchandising
- Customer Satisfaction
- Calendar Management
- Cashier Skills
- Accounts Receivable
- Problem Resolution
- Health Care
- Referrals
- Staffing
- Collections
- Retail
- Decision Making
- High School Diploma
- Military Background
- Customer Relationship Management
- Listening
- Driving
- Collaboration
- Coaching
- Critical Thinking
- Telephone Skills
- Mentoring
- Quality Assurance
- Policy Development
- Multitasking
- Problem Solving
- Team Building
- Sales
- Staff Supervision
- Organization
- Customer Service
- Teamwork
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
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