Service Coordinator-Mount Carmel St. Ann's

Position Purpose:

In accordance with the Mission and Guiding Behaviors; the Service Coordinator provides administrative and clerical support to designated areas; assists in the planning, development, implementation and coordinator of equipment, supplies and environmental issues; functions within the standards, policies, procedures and guidelines of the

Organization

What you will do:

Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.

Meets population specific and all other competencies according to department requirements.

Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.

Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.

(For patient care providers) Provides nursing care, ensures an environment of patient safety, promotes evidence-based practice and quality initiatives and exhibits professionalism in nursing practice within the model of the ANCC Magnet Recognition Program.

Office Management

Assists with administrative activities necessary for supporting the department including office organization, filing, typing, and routine departmental administration.

Maintains all department databases, files, and records.

Takes minutes in staff meetings and committees.

Prepares service-related reports and proposals.

Inventory Control

Develops, implements, and maintains an inventory control system for department supplies/equipment which will include:

Maintaining an inventory control system for ordering routine stock items.

Ordering routine stock and special supply items.

Checking/stocking ordered supplies and equipment.

Maintains purchase order requisitions and capital item requisitions.

Initiative

Takes responsibility to facilitate improvements in patient services, staff/physician relationships, and the working environment.

Communication

Coordinates service requests, telephone requests and information to customers using appropriate forms of communication (e.g. electronic mail, voice mail, written correspondence, meetings, etc.).

Department Operations

Acts as a resource person for the Unit Director/Director, Physicians and staff regarding environmental/resource aspects of department operations.

Completes environmental rounds monthly and submits reports as directed.

Monitors supply rooms for organization, appropriate par levels, and accurate stocking.

Coordinates service requests with appropriate departments (Clinical Engineering, Maintenance, Housekeeping, Telecommunications, etc.)

Collaboration

Collaborates with Unit Director/Director in the management of financial resources including:

Reviewing and updating department charges and initiating new charges as appropriate.

Collaborating with Financial Services and Materials Management when appropriate.

Technology

Utilizes appropriately and demonstrates continuous learning.

Other Job Responsibilities

Attends required in-services, workshops, retreats, staff meetings.

Participates in and fosters a performance improvement approach that includes both intradepartmental and interdepartmental activities.

Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.

All other duties as assigned.

Minimum Qualifications:

Education: High school graduate or equivalent

Licensure / Certification:

Experience: Previous healthcare experience preferred

Effective Communication Skills

Experience in inventory, budget and cost control systems preferred

Evidence of effective clerical and computer skills preferred

Self motivated, independent worker with multi-tasking abilities

Position Highlights and Benefits:

Mount Carmel Health System recognized by Forbes in 2025 as one of Americas Best State Employers.

Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

Retirement savings account with employer match starting on day one.

Generous paid time off programs.

Employee recognition programs.

Tuition/professional development reimbursement starting on day one.

RN to BSN tuition 100% paid at Mount Carmels College of Nursing.

Relocation assistance (geographic and position restrictions apply).

Employee Referral Rewards program.

Mount Carmel offers DailyPay - if youre hired as an eligible colleague, youll be able to see how much youve made every day and transfer your money any time before payday.You deserve to get paid every day!

Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our f ive hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate , graduate, and doctor of nursing programs. If youre seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Legal Info ( auto-populated in posting):

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.